1 Reply Latest reply on Aug 22, 2011 1:42 PM by Frustrated in AZ

    Program Freezing


      I just got a Kobo, and I can't even use it with Digital Editions.  Every time I try to authorize the device, Adobe Editions freezes and I have to restart it.  I've tried restarting my Macbook Pro, and uninstalling and reinstalling DE, but neither helped.  Do you guys have any suggestions?

        • 1. Re: Program Freezing
          Frustrated in AZ Level 4

          If you've been successful in logging into the Kobo site and registering your

          ereader, then I can think of two possibilities.


          The Kobo may not have had the latest software installed on it when you

          registered.  Take a look and check the software version on it with the



          The Kobo itself may need a reset - due to a problem during an installation

          attempt.  I can't advise anything specific, as I'm a Windows guy, and I

          don't know whether there's something else that could be tried on a MAC.


          Also, when ADE is open and the Kobo is attached, you could try to

          deauthorize it via the Command keys.  Check ADE Help's troubleshooting

          section for the combinations.


          Hope this helps!