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The simple way to reset the preferences is to press Ctrl+Alt+Shift during startup of Illy.
You may read on (and see a more thorough, and reversible way of resetting) following this link: Move the folder.
Thanks to all,
I will try to execute recomendation.
I Will comments you soon
I used PCL6 and the printing is grayscale
I installed PS v5.3 and the printing is color !!!!
The only problem the PS driver dont print duplex and the PCL 6 yes.
the user is with two printer drivers installed, well Is the only solution for now.