Thank you, Jim Lester, for trying to help. I downloaded that file and ran it, but it doesn't seem to have changed anything ... When I ran the program it gave me a long list of menu items. Some were examples, some said launch something. So I clicked on all the launch items and nothing happened. Or maybe it did, but I didn't bother to tell me. But at the end of the day, I still can't read any of the ebooks I downloaded from the library. As I click on each book, it says "license expired" although according to the State library system, I have all the books into September.
Since you work for Adobe, let me just repeat that it shouldn't be this hard ... How long has Windows 7 been out? I thought it was a year-and-a-half, or maybe just since January. But I would think that Abobe and Microsoft would have gotten on the same page by now. After all, I downloaded Kindle in about one minute.
I'll write about what else I tried to "frustrated in AZ".
Jim_Lester <firstname.lastname@example.org> wrote:
You can find the stand-alone installer at http://www.adobe.com/devnet/digitalpublishing.html (scroll down to the bottom in the tools section).
"As I click on each book, it says "license expired" although according to the State library system, I have all the books into September."
Well if you got to this point, then you are past the download error and on to something else. Most likely it is saying the the .acsm files have expired. If you go to the Library website and download new links you should get a bit farther.
"Since you work for Adobe, let me just repeat that it shouldn't be this hard .."
I don't work for Adobe (anymore - you'll notice a lack of employee badging).
My long answer has gone missing so I'll try again abridged...
Thanks to you two, Frustratred and Jim Lester, for trying ... But my laptop's ADE has never shown any books. It has a scorecard of books borrowed, purchased, etc. and all numbers have been "0". But when I look at My Bookshelf for my library account, it shows five books borrowed. It's just when I click on them to download them to the laptop that I get "licensed expired." Switch to my PC, the books are there, no license had expired.
Tried a new, sixth book downloaded to the laptop. For a moment the scorecard says "1", then it scolls through some screens and says "license expired." Check the PC and the book is there, I download it and can read it just fine.
Go to Windows program troubleshooting, check ADE and it still says "incompatible application."
I still believe the issue is a conflict with my Windows 7 settings that won't let me download ADE fully...
Will try uninstalling ADE again and reinstalling ... that's it for ideas for now. But thanks, again, this experiment is bucking up against my travel plans, and I've got to move on ...
Back From the Future
I've been on the travel road, but I would like to compliment Frustrated and Jim Lester from correctly pointing out my error - I just couldn't see it.
I discovered that I had set the clock on my new laptop to a date of 2021 instead of 2011. That's why I always received a "license expired" hang error when trying to download ebooks.
Looking back, Adobe might have been more helpful when trying to explain why I couldn't download ADE - it could have just said "license expired" or some other time reference ... that might have been another prompt to check my computer settings.
Anyway, this turned out to be simple user error - and even though I implied that "I've tried all that" I just missed checking the year setting. So ... my bad, as they say.
Adobe Tech Support also offered phone support, but that was about 2 weeks into my trial and error. In the end, it's my fault but I still believe that a live person would have been a quicker route to resolving a simple problem.
ADE is working for me. Thanks again to Frustrated and Jim Lester for going out of their way to help another person