3 Replies Latest reply: Aug 24, 2011 2:36 PM by Noel Carboni RSS

    Photoshop CS5. Saved printer information is not compatible with this version of Photoshop

    athompsett

      I am hoping someone has experienced this problem. I am working at a clients

      office which has a large Konica Printer. When I first started using Photoshop at this office I

      could print directly from PS to thier printers. Then a printer driver change or something I cannot pinpoint changed and I began getting the Error Message: The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing. I click OK and the second Error Message appears: There was an error opening your printer. Printing functions will not be available until you have selected a priner and reopened any documents. The radio button has the single response word "Cancel". After clicking that button the printing is grayed out and until I go into Color Settings and change the setting drop down box to something else, close PS and reopen the, or any file and the same thing occurs. Ihad the IT department down here and after an hour he clicked on settings and tinkered around until all of a sudden the printing was enabled. It worked until the printer driver was updated. Once again the IT guy was down here and didn't remember what he did, tinkered around and after changing the color settings to: Monitor Color, it printed. Here we go again, printer settings were randomly changed so we reinstalled the printer driver and again PS is not printing.

      Is there anyone who has experienced this issue who can help me make sense of this insanity. Is there a sequence of setting changes, opening of the program and file that is allowing the color management to stop interferring with my printing other than Gremlins in this machine? I have not found anything Googling on this issue. Please help me . . . Annette

        • 1. Re: Photoshop CS5. Saved printer information is not compatible with this version of Photoshop
          Noel Carboni Community Member

          I don't think I have an answer for you about exactly what went wrong, but one thing that can help with understanding the messages (and maybe can help you and your IT people figure it out) is this:

           

          Photoshop saves the information about the last printer the document was printed to as metadata in the document file.  So if you make a print then save the PSD, the printer info is in the PSD.

           

          If recently you opened an image that had previously been printed at another place (and which didn't have an exact match to the printer available in your current location), then you can start to imagine these error messages making a bit more sense.  Things like "The saved printer information" begin to have meaning.

           

          Hope this helps.

           

          -Noel

          • 2. Re: Photoshop CS5. Saved printer information is not compatible with this version of Photoshop
            athompsett Community Member

            Noel, I hope you are a teacher of some sort because I believe teachers should engage thier students

            to learn and you just did. You made me think - how can I reset what this machine is thinking. I opened Photoshop and selected a different profile from one I have ever used here. Then created a new document using another setting I have never used, saved it and closed Photoshop. I then reopened that document and changed the color management setting back to Monitor color, which is what I had been using while it was working and told it not to manage the color and voila! I am now printing again. I have made some documentation notes so that WHEN this happens again, I hopefully have a quick fix.

            Thanks for your prompt response - it's people like you that help others grow!!!

            Annette

            • 3. Re: Photoshop CS5. Saved printer information is not compatible with this version of Photoshop
              Noel Carboni Community Member

              I'm not sure how what I said triggered what you did, but if you've found a workaround that's happy news. 

               

              -Noel