You could ask them to try InDesign> Preferences> Clipboard handling> When pasting text and tables from other applications: All information (index markers, swatches, styles, etc.) and hope for the best.
What is the full minor version of InDesign you are using? Such as 7.0.2?
We tried the option you suggested, but that did not solve the issue. But thanks for the suggestion!
He is using Adobe InDesign CS4 Version 6.0.6
1 person found this helpful
This is very strange behavior.
Can you please post a link to one of the PDF files with detailed
reproduction instructions? We can then try to reproduce the failure
and you can determine if it is somehow specific to your environment.
Also, operating system information?
Thanks for trying to help on this. We had to break down and call Adobe support for a resolution as it was causing a work stoppage.
We were able to solve this problem by contacting Adobe support. The problem was a 3rd party font that was in some of the documents. InDesign did not know how to translate this font into a standard windows font. As long as the original documents were in a standard Windows font, they could be changed to other Windows fonts. But if the document was in the 3rd party font, then it would be unable to change once it was in InDesign. And if the text was copied into the InDesign document with a standard Windows font, then you would be unable to change it to the 3rd party language font.
Thanks again John for trying to assist with this.
Great! Glad you solved it!