27 Replies Latest reply: Aug 27, 2011 10:45 AM by Noel Carboni RSS

    Some .png Files Won't Open, Others Will

    Pheonren Community Member

      Okay, so this is a silly question/problem, but it's still one I would like to resolve. I am trying to edit some Minecraft .png files so that I can fix a mod. However, when I ask the computer to open it in Photoshop (I have 6), it opens Photoshop but then it just sits there as if it's finished. No message, nothing of that sort. It just... does nothing at all.

       

      Any suggestion on how I could fix this?

       

      Thank you so much for any help!!

       

      ~PheonRen

        • 1. Re: Some .png Files Won't Open, Others Will
          the_wine_snob Community Member

          Welcome to the forum.

           

          What is different about the PNG files that will open, and the ones that will not?

           

          Though more often used for AV files, MediaInfo does a pretty good job of pulling out all the specs. to most still image file formats. Have not tried it with PNG's, so do not know how well it will work. Will test, and report back. If it does handle them, it might point out differences, and it's free.

           

          Also, will the problem PNG files open in other programs, like IrfanView? Usually, if a file will not open in PS, one does get an error message, but you did not.

           

          Good luck,

           

          Hunt

           

          [Edit] Yes, PNG files do open in MediaInfo, and look at the details in Tree View.

          • 2. Re: Some .png Files Won't Open, Others Will
            Noel Carboni Community Member

            If you're willing, post one of the PNGs that won't open here and I (or others) can let you know if a newer version of Photoshop can deal properly with the file.

             

            -Noel

            • 3. Re: Some .png Files Won't Open, Others Will
              Pheonren Community Member

              Well, sometimes (randomly), it will open .png files as gifs if I install the plugin immediately before opening Photoshop. Same files it will other times not open. This one, it opened once as a gif and then won't open again at all. It has opened one other one (which I no longer have) as a gif.

               

              I downloaded a png plugin, but it doesn't even show up on my plugins. It's very odd, actually.

               

              Anyway, I am happy to upload the file, except I don't know how?

               

              Thanks.

              • 4. Re: Some .png Files Won't Open, Others Will
                Noel Carboni Community Member

                Use the little camera icon just above where you type to upload an image file.

                 

                Why are you trying to load a plug-in?  Photoshop 6.0 really should handle PNG files right out of the box.  I suspect there's could be something wrong with the file, and we can try to verify that with the file you post here.

                 

                -Noel

                • 5. Re: Some .png Files Won't Open, Others Will
                  Pheonren Community Member

                  kz.png.png

                   

                  Thank you. There's the file.

                   

                  I am trying to load a plug-in because it won't open the files. If it opened the files for me to begin with, I wouldn't have tried to find a way to get it to open png files.

                  • 6. Re: Some .png Files Won't Open, Others Will
                    JJMack MVP

                    Is that one the does not open for you in Photoshop???  Are you using Photoshop version 6 which is very old or Photoshop Elements 6 which is just old?

                    • 7. Re: Some .png Files Won't Open, Others Will
                      Pheonren Community Member

                      That is one of them. Photoshop just opens and no file/picture ever comes up in it. Photoshop 6.

                      • 8. Re: Some .png Files Won't Open, Others Will
                        MTSTUNER Community Member

                        Part of the problem may be that your file has two file extensions and even

                        though they are both png, it's usually a good idea to only use periods on the

                        the file extension and no where else in the file name.

                         

                        Photoshop thinks any periods stand for file extensions and may get confused

                        if it sees more than one period.

                         

                         

                        MTSTUNER

                        • 9. Re: Some .png Files Won't Open, Others Will
                          Noel Carboni Community Member

                          That image opened right up in my copy of Photoshop 6.0, so it's not a fundamental incompatibility of Photoshop 6.0.

                           

                          Something to look at...  You say you don't get any error message, but Photoshop doesn't display the image...  Do the panels change to where it looks like the image is being opened but just not shown to you (e.g., choose Window - Navigator, then try to open the image).

                           

                          -Noel

                          • 10. Re: Some .png Files Won't Open, Others Will
                            MTSTUNER Community Member

                            I was able to open the file in photoshop 6 without any problem.

                             

                            Have you tried using File>Open As and choosing png and also is your

                            photoshop 6 updated to 6.01?

                             

                             

                            MTSTUNER

                            • 11. Re: Some .png Files Won't Open, Others Will
                              JJMack MVP

                              MTSTUNER wrote:

                               

                              Photoshop thinks any periods stand for file extensions and may get confused

                              if it sees more than one period.

                              That is not a problem you can have many periods in a file name   like  "John Doe Jr. C.E.O. Adobe Inc..png" should not be a problem its a proper file name just not a normal file name.

                              • 12. Re: Some .png Files Won't Open, Others Will
                                JJMack MVP

                                Also post a list of the plug-ins you have inatslled in the plug-in root and file format directories so we can see what is there

                                Directory of C:\Program Files\Adobe\Adobe Photoshop CS2\Plug-Ins

                                 

                                08/27/2011  10:40 AM    <DIR>          .

                                08/27/2011  10:40 AM    <DIR>          ..

                                06/06/2007  09:31 PM    <DIR>          Adobe ImageReady Only

                                06/06/2007  09:31 PM    <DIR>          Adobe Photoshop Only

                                06/06/2007  09:31 PM    <DIR>          Digimarc

                                08/14/2011  02:33 PM    <DIR>          Displacement Maps

                                06/06/2007  09:31 PM    <DIR>          Effects

                                06/06/2007  10:16 PM    <DIR>          Extensions

                                06/06/2007  09:31 PM    <DIR>          File Formats

                                06/06/2007  09:31 PM    <DIR>          Filters

                                06/06/2007  09:31 PM    <DIR>          Import-Export

                                08/27/2011  10:40 AM                 0 list.txt

                                04/03/2010  06:29 PM           618,496 NeatImage.8bf

                                06/06/2007  09:31 PM    <DIR>          Parser

                                               2 File(s)        618,496 bytes

                                              12 Dir(s)  11,098,345,472 bytes free

                                 

                                Directory of C:\Program Files\Adobe\Adobe Photoshop CS2\Plug-Ins\File Formats

                                 

                                08/27/2011  10:41 AM    <DIR>          .

                                08/27/2011  10:41 AM    <DIR>          ..

                                03/22/2005  02:20 AM            37,376 BMP.8BI

                                03/22/2005  02:21 AM            14,848 FilmStrip.8BI

                                03/22/2005  02:23 AM            20,992 PCX.8BI

                                03/22/2005  02:23 AM           139,264 Photo CD.8BI

                                03/22/2005  02:24 AM            14,848 Pixar.8BI

                                03/22/2005  02:25 AM            26,112 Targa.8BI

                                               7 File(s)        253,440 bytes

                                               2 Dir(s)  11,098,300,416 bytes free

                                • 13. Re: Some .png Files Won't Open, Others Will
                                  Pheonren Community Member

                                  Yes. I added that on after the problem arose. It doesn't open it with or without it.

                                  • 14. Re: Some .png Files Won't Open, Others Will
                                    Pheonren Community Member

                                    My Photoshop had not been updated. I updated it, and still could not open the file.

                                     

                                    On the pick list for "open as", png is not an option.

                                    • 15. Re: Some .png Files Won't Open, Others Will
                                      Pheonren Community Member

                                      Here are my plugin folders. Are there any you would like a list of what's inside the folders?

                                       

                                      Parser

                                      Import-Export

                                      Filters

                                      File Formats

                                      Effects

                                      Displacement Maps

                                      Digimarc

                                      Adobe Photoshop Only

                                      Adobe ImageReady Only

                                       

                                       

                                      I don't know how you got that list that you displayed.

                                      • 16. Re: Some .png Files Won't Open, Others Will
                                        Pheonren Community Member

                                        Nothing at all happens when I open it. No layers displayed, no mini-pic, nothing at all. Blank Photoshop as if I had just opened it by itself.

                                        • 17. Re: Some .png Files Won't Open, Others Will
                                          Noel Carboni Community Member

                                          Pheonren wrote:

                                           

                                          On the pick list for "open as", png is not an option.


                                          It should be.  Something you've installed or done to Photoshop must be blocking it.

                                           

                                          PS6OpenAs.jpg

                                           

                                          When you tried to install that PNG plug-in, did you remove it again?

                                           

                                          Do you have the Adobe Png.8bi plug-in on your system in one of these two places (the second one is where it goes on 64 bit systems)?

                                           

                                          C:\Program Files\Adobe\Photoshop 6.0\Plug-Ins\Adobe Photoshop Only\File Formats\Png.8bi

                                           

                                          C:\Program Files (x86)\Adobe\Photoshop 6.0\Plug-Ins\Adobe Photoshop Only\File Formats\Png.8bi

                                           

                                          -Noel

                                          • 18. Re: Some .png Files Won't Open, Others Will
                                            Pheonren Community Member

                                            I did not remove it, but it's not there. Am I not supposed to put it directly into the folder?

                                            • 19. Re: Some .png Files Won't Open, Others Will
                                              Pheonren Community Member

                                              Maybe it doesn't work for mine. The folder it is in says "Photoshop 7" although it stated it worked as far back as 5.5.

                                               

                                              And I'm sorry it was in there.

                                              • 20. Re: Some .png Files Won't Open, Others Will
                                                JJMack MVP

                                                Pheonren wrote:

                                                 

                                                Here are my plugin folders. Are there any you would like a list of what's inside the folders?

                                                 

                                                Parser

                                                Import-Export

                                                Filters

                                                File Formats

                                                Effects

                                                Displacement Maps

                                                Digimarc

                                                Adobe Photoshop Only

                                                Adobe ImageReady Only

                                                 

                                                 

                                                I don't know how you got that list that you displayed.

                                                The good all old  fasion DOS command Dir. If  you can not do that use windows file explore and capture two  screen showing the files inside the root plugin directory and inside the file format directory all you showed are directories no plug-ins use the details view please.

                                                • 21. Re: Some .png Files Won't Open, Others Will
                                                  Noel Carboni Community Member

                                                  Assuming by "it" you're talking about the PNG plug-in...  Is this plug-in you're trying to put in that folder the one from Adobe for Photoshop 6.0?

                                                   

                                                  Do you have permissions to write into that folder?  What OS are you running?

                                                   

                                                  I think rather than messing around with individual files I'd suggest reinstalling Photoshop.

                                                   

                                                  -Noel

                                                  • 22. Re: Some .png Files Won't Open, Others Will
                                                    Pheonren Community Member

                                                    It's superpng.

                                                     

                                                    I do have permissions for the folders.

                                                     

                                                    I have a ton of WoW stuff to reinstall, so I'd rather just live without than have to reinstall.

                                                    • 23. Re: Some .png Files Won't Open, Others Will
                                                      Noel Carboni Community Member

                                                      Pheonren wrote:

                                                       

                                                      Maybe it doesn't work for mine. The folder it is in says "Photoshop 7" although it stated it worked as far back as 5.5.

                                                       

                                                      You seem to have some confusion over versions...

                                                       

                                                      You're working with Photoshop 6.0, right?  Are you sure?  What does Help - About in Photoshop say.

                                                       

                                                      The folders for Photoshop 6.0 are as I listed above, exactly, they do not contain the numeral 7.

                                                       

                                                      -Noel

                                                      • 24. Re: Some .png Files Won't Open, Others Will
                                                        Pheonren Community Member

                                                        I am working in photoshop 6. I meant that the folder that I downloaded the superpng plugin in. It comes in a folder which I had to unzip. The folder they had labeled Photoshop 7, but in their description of their product, it said it worked as far back as version 5.5.

                                                         

                                                        So sorry for the confusion and inaccurate explanation.

                                                         

                                                        Here are the folders as requested:

                                                         

                                                        plugins-folder.gif

                                                        file-folder.gif

                                                        • 25. Re: Some .png Files Won't Open, Others Will
                                                          Noel Carboni Community Member

                                                          I can't say why your SuperPNG plug-in won't work.  It looks like you have it in the right place.  You HAVE closed and restarted Photoshop after putting it there, right?

                                                           

                                                          Is there anything special about the PNG files you're editing that makes you think you need something more than the standard Adobe plug-in?

                                                           

                                                          If you're unwilling to reinstall Photoshop to recover the Adobe Png.8bi that has been deleted, I don't know what else to advise.

                                                           

                                                          -Noel

                                                          • 26. Re: Some .png Files Won't Open, Others Will
                                                            Pheonren Community Member

                                                            I don't think there's anything special about them. I can't open any png files except once in a while, for whatever reason, they'll open as a gif.

                                                             

                                                            I will reinstall it. I think I should have it working properly either way.

                                                             

                                                            I'm in the path of a hurricane right now, and reinstalling is going to be a big job with all the photoshop wow stuff, so I think I'll leave that til Monday.

                                                             

                                                            I'll let you know if that fixes it.

                                                             

                                                            Thanks so much for your help and patience.

                                                            • 27. Re: Some .png Files Won't Open, Others Will
                                                              Noel Carboni Community Member

                                                              For what it's worth, the Photoshop installation doesn't wipe out previously installed plug-ins, and doesn't reset preferences.  It may not be as traumatic as you think.

                                                               

                                                              Best of luck with Irene.  I hope it's losing strength.

                                                               

                                                              -Noel