6 Replies Latest reply on Sep 1, 2011 11:32 PM by Wtewael

    How do I change the authorization e-mail for a device?

    RTGator

      We're trying to download library books to my wife's new Color Nook.  We've downloaded the books to our computer via Adobe Digital Editions (ADE).  But, whenever we connect the Nook to our computer with a USB cable, ADE shows a prompt asking us to authorize the device using an old e-mail address, not the one my wife is using for her Nook.  Also, when I try to use the Library > Authorize Computer command, ADE says that we've authorized a device using the old e-mail address, not the one my wife is using.  How can I change the authorization e-mail address so that it recognizes her device???

        • 1. Re: How do I change the authorization e-mail for a device?
          Wtewael

          I THINK I have the same problem.

          I downloaded ADE and authorized my Mac computer, over a year ago when I had an IREX ereader.  Everything worked.   Now I have a Nook and I wanted to read a book from EPUB.   I opened the book file with ADE and it appeared immediately in ADE library. On a different page I see my Nook. But I can't get book and Nook on same page;  neither can I drag the book.  I can open and read it on the screen but the second I leave that page to go to the bookshelf list where I see my Nook, I lose the book totally from ADE. 

          This seems to be to be behaving as though my computer has not been authorized, even though it tells me I'm authorized, gives my correct address, and offers no opportunity to make changes.  So I dumped this ADE in the trash and downloaded a new version.  Darn if it didn't turn out to be exactlly the same, just as I'd left it, and behaving just the same.   So what do I do now?

          • 2. Re: How do I change the authorization e-mail for a device?
            Jim_Lester Level 4

            Add the book to your Library in ADE.

            • 3. Re: How do I change the authorization e-mail for a device?
              Wtewael Level 1

              I've done that several times over;  it escapes everytime go to the bookshelves.

              • 4. Re: How do I change the authorization e-mail for a device?
                Frustrated in AZ Level 4

                Reinstalling ADE won't help.  What may have happened is that the Nook did

                not get authorized to your MAC.  If you have not gone to B&N and registered

                your Nook with them, ADE won't recognize it.  When you do this, be sure to

                use your Adobe ID and password.  That gets written to a small registration

                file on the Nook, and ADE looks for that file.

                 

                When things are sorted, the Nook should appear on the bookshelf screen in

                ADE Library mode (that's the left hand panel), and you can drag and drop

                books to it.

                • 5. Re: How do I change the authorization e-mail for a device?
                  Wtewael Level 1

                  Thank you, I wish that were it, but my MAC address is listed in summary of my Nook.  I have 20 books in my library, mostly from B&N but not all.  Since this is not a B&N book and because I'm currently outside the USA I've not gone to them for advice.   I was sure this was an ADE problem  but now I will contact both the seller Ebook.nl, and B&N.

                  • 6. Re: How do I change the authorization e-mail for a device?
                    Wtewael Level 1

                    1.  I'm sure you must have tried signing in to Adobe and changing email address in your profile.  Don't know if they retrofit.

                     

                    2.   I can't account for what just happened.  Last night I took screen shots of all the various manifestations of my problem, including messages that the book both could and could NOT be copied.  For the umpteenth time I reopened the original booksale into ADE and tried to drag to Nook--got the usual red X's.   This morning the icon miraculously allowed itself to be dragged into the nook. Green all the way--nothing had been changed.  Elves in the night?  Then I opened Nook--no book! But there it was in Documents.  No, it wasn't there all this time.  I knew to look there because of other threads.  I also remember someone else had a problem that sorted itself out after leaving the Nook attached to computer for a long time. 

                     

                    So thanks for all the suggestions.  What I take away from all this is that the Nook works well with B&N but using ADE for EPUB books is clumsy and tedious. Or possibly it is just slow.   If I had wanted only books in English I could have gotten the Kindle, but with Nook I expected to gain access to Dutch books.  It had worked before, but this time, perhaps with this seller, I spent hours spread over 3 days to sort it out and I still don't know how to avoid this the next time.