I have After Effects CS5 (latest version) and it crashes whenever I try to add the "Knoll Light Factory" effect into my composition. Sometimes it will let me add the effect only to crash after I move or mask the layer. It tells me: , , and
when it crashes. This didn't happen about a month ago. Anyways, after looking at some websites online, I tried to disable/enable OpenGL in the preferences window. When I clicked on "OpenGL info", it tells me that I don't have a compatible OpenGL video card. I know this isn't true because I remember turning off OpenGL a month or 2 ago. Does anyone know what I can do? Please help.
Make sure that you have the most recent version of Knoll Light Fatory.
If this plug-in is causing After Effects to crash, then contact Red Giant Support for help with their problematic software.
Regarding OpenGL, go through the troubleshooting steps here:
But note that you aren't missing musch if you don't use OpenGL in After Effects.
Knoll's use of OpenGL has nothing to do with AE's own. Whatever it is, you will have to take up with Red Giant support. and of course the usual platitudes: Make sure to use the latest version of the plug-in, update your graphics driver etc..