0 Replies Latest reply on Aug 30, 2011 7:54 AM by Phil Marx

    Protected Mode of Reader X still doesn't work on Citrix

    Phil Marx

      Hi there,

       

      This is our environment:

      - Windows Server 2003 SP2 Standard, 32bit

      - Citrix PS 4.5

      - Update to Adobe Reader 10.1 from 9.4.5 (but problem comes up with a clean installation as well)

       

      As far as I can read from the release notes to Adobe Reader 10.1 Citrix is now supported in Adobe Reader 10.1 (http://kb2.adobe.com/cps/837/cpsid_83708/attachments/Acrobat_Reader_ReleaseNote_10.1.pdf , Page 5). But the software still doesn't start in protected mode, there comes up the well-known dialog of the disabled protection mode instead.

      I know the document about troubleshooting the protected mode ( http://kb2.adobe.com/cps/860/cpsid_86063.html ) but I am sure, that we're fulfilling each of the points, so Adobe Reader X should start normal.

      But it doesn't.

       

      Any advice is appreciated.

      Thanks in advance!

       

      Phil