26 Replies Latest reply: Sep 2, 2011 2:03 AM by Lucien Schilling RSS

    Can't Change Mercury Playback Engine

    Zack R. Community Member

      Everytime I try to change the Mercury Playback Engine from "Software Only" to "GPU Acceleration", I can't. The section to change the Mercury Playback Engine, appears to be grey, like everyone else has been saying.


      I have read and searched around the Adobe Forums, but I can't seem to find an answer.


      I just got the PNY Nvidia Quadro 2000D. I know it works with Premiere Pro CS5.5, because it's listed on the site --> http://www.adobe.com/products/premiere/tech-specs.html.


      I've tried everything I could of think of:

      - Uninstalled Adobe CS5.5 then Reinstalled Adobe CS5.5

      - Setected Maximum Bit Depth & Maximum Render Quality (From Sequence Settings)


      So My Question Is:

      How do I fix this problem?