I have the following problem: I created some forms using Acrobat Pro to be completed and submitted some data of our clients. However some people can not complete them. They say that information is deleted on and can not save it. That does not happen to everyone, even with all the forms (I thought it might be the version of Reader used, but may complete some forms and not others), nor is it about the operating system they use. Any idea what might be happening?
I use OS X, Adobe Acrobat Pro...
Did you Reader-enable the document using Acrobat? Is there any chance that your users are using the Preview application on the Mac, as opposed to Adobe Reader?
Yes, I do. I tested all the forms in diferents computers (all running Windows Xp and 7) and all worked fine. I can´t know if the users are using the Peview app on the Mac, but I suppousse not. In general all are Win users with Reader in they pc´s.