0 Replies Latest reply on Aug 30, 2011 6:17 PM by Tim Goodman

    Send an escalation e-mail without reassigning a Task

    Tim Goodman Level 1

      Hi There,

       

      I came across this scenario recently, and I just wanted to check if it was possible, or what would the best way to achieve it.

       

      Lets say we want to notify a Supervisor or Administrator by e-mail when any User has not completed a task within a set period?

       

      - I can't use a "Reminder", because it only goes to the Task Owner

      - I can't use an "Escalation" because it reassigns the Task

      - I could "deadline" the Task, but it means reassigning it "back" to the owner, which starts the clock again, which is not really what I want to do.

      - I could setup a custom alert in BAM that e-mails a warning, but this (out of the box) does not use the Business Calendar (i.e. a 3 day period will include weekends)

       

       

      Whats the *best* way, do you think?  Or is it a worthy request in the Product?

       

      Thanks!