5 Replies Latest reply on Aug 31, 2011 7:40 AM by John Hawkinson

    CS5 inDesign Mac Crashes Making A PDF

    quicksilverjohn

      I thought the 7.04 update fixed the Core issue.  I keep crashing only in inDesign while aking a PDF.

      Well after testing it isn't the core causing the problem. It crashes anyway. even after tossing .plist

        • 1. Re: CS5 inDesign Mac Crashes Making A PDF
          John Hawkinson Level 5

          What is "the Core issue"?

           

          If you post a link to your crash report (please upload the report to pastebin.com; do not paste the whole thing in here!), we can tell you more about the crash.

          • 2. Re: CS5 inDesign Mac Crashes Making A PDF
            quicksilverjohn Level 1

            Before the 14.06 update from Extensis the auto font load and inDFesign didn't get along.  If you turned the FM Core off in system preferences and deactivated the auto font launch it would create a PDF. This seems to be a new problem. I pasted the crach report in pastebin.com.

            • 3. Re: CS5 inDesign Mac Crashes Making A PDF
              John Hawkinson Level 5

              You need to give us the actual URL on pastebin.com that points to your

              paste!

              • 5. Re: CS5 inDesign Mac Crashes Making A PDF
                John Hawkinson Level 5

                Huh. This is interesting. I've never seen a crash report where the thread that crashed wasn't thread0:

                 

                Exception Type:  EXC_BAD_ACCESS (SIGBUS)
                Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
                Crashed Thread:  57

                At first I was puzzled since thread 0 looked so normal. Then I glanced at Thread 57:

                 

                Thread 57 Crashed:
                0   WidgetBinLib.dylib                 0x02886960 EventUtilities::GetCarbonEventUPP() + 32
                1   ...obe.InDesign.Application UI     0x16ff6235 GetPlugIn + 683653
                2   com.apple.HIToolbox                0x90539c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
                3   com.apple.HIToolbox                0x90538ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
                4   com.apple.HIToolbox                0x90538d55 SendEventToEventTargetWithOptions + 58
                5   com.apple.HIToolbox                0x905c429b PostActivateEvent + 353
                6   com.apple.HIToolbox                0x905c3866 HiliteAndActivateWindow + 418
                7   com.apple.HIToolbox                0x905c35da AdjustToNewWindowActivation(WindowData*, WindowContext*, OpaqueWindowPtr*, unsigned char, WindowData*) + 174
                8   com.apple.HIToolbox                0x905c32f7 PotentiallyAdjustActivationOnOrderIn(WindowData*, WindowData*) + 167
                9   com.apple.HIToolbox                0x905c1113 ShowWindow + 91
                10  com.apple.AppKit                   0x918773c7 -[NSWindow(NSCarbonExtensions) windowRef] + 656
                11  com.apple.AppKit                   0x91677690 -[NSWindow becomeKeyWindow] + 941
                12  com.apple.AppKit                   0x91676d7b -[NSWindow _changeKeyAndMainLimitedOK:] + 810
                13  com.apple.AppKit                   0x91676a38 -[NSWindow makeKeyWindow] + 72
                14  com.apple.AppKit                   0x916769a7 -[NSWindow _makeKeyRegardlessOfVisibility] + 128
                15  com.apple.AppKit                   0x91854bba -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 500
                16  com.apple.AppKit                   0x9185469e -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 826
                17  com.apple.AppKit                   0x918f4f21 -[NSApplication beginModalSessionForWindow:] + 73
                18  com.apple.AppKit                   0x918fa8a7 -[NSApplication runModalForWindow:] + 115
                19  com.apple.AppKit                   0x918f0d41 _NXDoLocalRunAlertPanel + 998
                20  com.apple.AppKit                   0x918f11f6 NSRunAlertPanel + 69
                21  com.extensis.fontplugins           0x209b65b9 EPFShowMessageBox + 609
                22  ...is.AutoActivationPlugin.ID7     0x1fc3f705 EPFInterface::ShowMessageBox(__CFString const*, __CFString const*, unsigned long) + 59
                23  ...is.AutoActivationPlugin.ID7     0x1fc40b12 EPFInterface::ShowAgentShutdownMessage() + 50
                24  ...is.AutoActivationPlugin.ID7     0x1fc63497 CoreAgentInterface::AskUserToRelaunchAgent() + 31
                25  ...is.AutoActivationPlugin.ID7     0x1fc65f6d CoreAgentInterface::ActivateFontsByID(__CFArray const*, std::string const&, void**, __CFArray*, void (*)(int, int, __CFString const*, void*), void*) + 583
                26  ...is.AutoActivationPlugin.ID7     0x1fc2909b FontActivationTracker::OpenFontsForIdentifier(__CFArray const*, std::string, bool, __CFArray*, bool) + 2463
                27  ...is.AutoActivationPlugin.ID7     0x1fc4cf5e DocumentElement::ActivateMatchedFonts(__CFArray const*, bool) + 136
                28  ...is.AutoActivationPlugin.ID7     0x1fc4e83c DocumentElement::ActivateFontList() + 1100
                29  ...is.AutoActivationPlugin.ID7     0x1fc54dbd SuitcaseResponder::DuringOpenDocument(UIDRef, long&) + 1063
                30  ...is.AutoActivationPlugin.ID7     0x1fc5530c SuitcaseResponder::Respond(ISignalMgr*) + 802
                31  ...adobe.InDesign.AppFramework     0x14d423cf GetPlugIn + 54943
                32  ...adobe.InDesign.AppFramework     0x14d42c59 GetPlugIn + 57129
                33  ...e.InDesign.Document Actions     0x1d241a49 GetPlugIn + 69049
                34  ...e.InDesign.Document Actions     0x1d241dbd GetPlugIn + 69933
                35  PublicLib.dylib                    0x01164422 Command::DoImmediate(short) + 34
                36  com.adobe.InDesign.Utilities       0x167deaa3 0x167dd000 + 6819
                37  com.adobe.InDesign.Utilities       0x167deccc 0x167dd000 + 7372
                38  ...adobe.InDesign.AppFramework     0x14d2a688 0x14d10000 + 108168
                39  PublicLib.dylib                    0x0116557b CmdUtils::ProcessCommand(ICommand*) + 59
                40  ...InDesign.Document Framework     0x174af30c 0x17487000 + 164620
                41  com.adobe.InDesign.PDF             0x1b143f8d GetPlugIn + 1318285
                42  ...adobe.InDesign.AppFramework     0x14e097c9 GetPlugIn + 871065
                43  ...adobe.InDesign.AppFramework     0x14e2f4a6 GetPlugIn + 1025910
                44  ...adobe.InDesign.AppFramework     0x14e2fe7a GetPlugIn + 1028426
                45  ...adobe.InDesign.AppFramework     0x14e3010c GetPlugIn + 1029084
                46  ...adobe.InDesign.AppFramework     0x14e33a86 GetPlugIn + 1043798
                47  boost_threads                      0x01704fcd thread_proxy + 141
                48  libSystem.B.dylib                  0x97797259 _pthread_start + 345
                49  libSystem.B.dylib                  0x977970de thread_start + 34

                 

                Unsurprisingly, given your narrative, it appears to be an Extensis problem. So you'll need to contact them.

                Specifically, it looks like the autoactivation plugin is trying to display a message, and something about the message window requires the OS move windows around and that is generating a crash when it directs InDesign to do something, perhaps move or refresh a window.