18 Replies Latest reply: Jul 9, 2015 2:57 AM by mariank2241739 RSS

    adobe digital editions has stopped working

    bandksmom Community Member

      Jus wondering if anyone can help me.  I am trying to transfer  a book I borrowed from the library to my kobo.  Everytime I drag and click it I get the following message. Adobe digital editions has stopped working windows will close the program and notify you if a solution is available.  I used to use the Kobo on my desktop with no problems borrowing from the library but now I  have a laptop I get this message every time.  It will let me put books that I have purchased on my kobo but no library books.   Also does it matter that I have a new kobo same model(just that my kobo was relpaced due to a problem I had) any help appriciated.

      thanks

        • 1. Re: adobe digital editions has stopped working
          Frustrated in AZ Community Member

          More information, please: what version of Windows are you using?  The issue

          may be something that relates to Windows.

           

          ==============

          • 2. Re: adobe digital editions has stopped working
            bandksmom Community Member

            I am using windows 7.

            • 3. Re: adobe digital editions has stopped working
              Frustrated in AZ Community Member

              Win 7 has advanced features built into it that have caused headaches for

              others on the fourm.  I can't be sure, but I think that your problem may be

              caused by some firewall settings in Win 7.  That's easy enough to say, but

              some of those settings appear to be hidden, and even if you do what you need

              to do - and it works - there's no assurance that one of these 'hidden'

              settings won't trip you up.

               

              Another user posted this message about her problems with a different error

              code.  I'm quoting it and highlighting it here because it tells you a bit

              more about the Win 7 firewall settings, and I hope that part is helpful.

              Here it is:

               

              "....WIN 7 has different firewall settings. There are 2 ways that worked for

              me.  In Windows Control panel, System & Security, Firewall, it showed me 2

              different firewalls, one called Home or Work (Private) and the other called

              Network. I turned them both off … but it still would not download my ebook.

              This is where I was stuck.  Option 1. (safer) On the left side there’s a

              link for “Allow a program or feature through Windows Firewall”. I went

              there, where it shows a list of programs with boxes to check off for

              “Home/Work (Private)” and “Public”. As Digital Editions wasn’t there for me

              to choose, I clicked on Allow Another Program. Another pop up box still

              didn’t show it, so I had to browse for it. Once found, I was able to add it

              to the list and checked both the “Home/Private” and “Public” boxes.  Option

              2. Still in Control Panel, System & Security, Firewall, click on Advanced

              Settings on the left. This area showed my Firewall was still on. I clicked

              on “Windows Firewall Properties” which brought me to a choice of 4 tabs,

              Domain Profile, Private Profile, Public Profile and IPSec Settings. My

              Private and Public firewall was off (which showed in Control Panel) but the

              Domain Profile Firewall was still on (missing that little tidbit of info in

              Control Panel Firewall). I clicked on Firewall State: OFF.  Bingo, I could

              then download my ebook. As I had done Option 2 first, I tried keeping the

              firewall Domain Profile ON and allowing Digital Editions access as a

              program. That worked, and as that’s safer, that’s where I’ve left it. ....."

               

              Fingers crossed for you!

              ====================

              • 4. Re: adobe digital editions has stopped working
                Becky4422 Community Member

                I am having the same problem with downloading library books to my Nook. I tried what the other answerer said and it did not work for me. Here's what else I have tried (maybe there's something I did that you haven't): I uninstalled ADE from my computer. I then uninstalled ADE from my Nook by plugging it into the computer and deleting the files that said ADE. I restarted computer and installed ADE again. You have to set up a username and password through ADobe first. I then dowloaded the book to ADE again and dragged to Nook again. Still same thing- ADE shuts itself down. Another user said plug in your ebook first then open ADE. Still same thing. When I plug my nook into compter and open its documents on the computer, my library books are there. But when I unplug (safely) they are not on my Nook to be read. So confused!!!! I hope somebody can help us! I think it's a windows 7 problem. I'm going to try from another computer later today. I'll let you know if that works.

                • 5. Re: adobe digital editions has stopped working
                  bandksmom Community Member

                  I have tried what the previous poster has said but it didn`t work.  I also tried installing and uninstalling  adobe and still nothing.  I don`t have any idea what is wrond and I am so frustrated as the reason I got the kobo was mainly to borrow from the library.  Will keep searching for the answer and let you know if i find it. Please let me know if yo find a solution.

                  thanks

                  • 6. Re: adobe digital editions has stopped working
                    Becky4422 Community Member

                    I think I figured out why ADE keeps shutting down. I have a LOT of nook books (like 600) and it was bogging down the system. I just kept opening and hitting the nook button until all my books finally loaded onto ADE. Once I did this like a hundred times, it no longer shuts down. BUT I still can't read my library books on my nook and I called barnes and noble and they couldn't figure it out either. They jsut said try another library book. I haven't yet. I got so fed up I went to the library and checked out a real book (gasp!).

                    • 7. Re: adobe digital editions has stopped working
                      racichb Community Member

                      I looked through all of these issues and nothing assisted in my resolution.  My ADEv2.x was working...then all of a sudden decided to stop working.  Nice.....

                       

                      I started tracing / tracking what files were being utilized and/or starting and quickly figured something out.

                       

                      There is a file called "user.config" and was located..on my machine...here:

                       

                      C:\Users\Administrator\AppData\Local\Adobe_Systems_Incorporate\DigitalEditions.exe_Url_oxh kcwg4hiitguzc245j2ayi3d0zprco\2.0.0.0

                       

                      My file was zero bytes. 

                       

                      I installed ADE on another system, copied this file from my VM to my machine and TaDAAAA...problem resolved!!!

                       

                      Hope this helps others as it is another alternative.

                      • 8. Re: adobe digital editions has stopped working
                        carterjump Community Member

                        I had the same problem.

                         

                        The fix for me on a Windows 7 machine.

                         

                        Locate

                        C:\Users\(YourAdministratorName)\AppData\Local\Adobe_Systems_Incorporate\


                        Go up a level to "Local" and delete the folder "Adobe_Systems_Incorporate" as ADE should re-generate the information once you again open ADE.


                        This worked for me following several install/uninstalls and a lot of other futile attempts.

                        Thanks and hope this "fix" works for others.

                        • 9. Re: adobe digital editions has stopped working
                          jaaskis Community Member

                          I have equipment using Windows 8.1 and the same problem you described. ADE simply quits working and that for good. No un-installations and re-loads help. The advises given for Windows 7 are not applicable to 8.1 so personally I am getting slightly frustrated. Should I go back to printed books till the e-reading technology becomes more reliable or is there a fix I simply do not know of?

                           

                          Melly

                          • 10. Re: adobe digital editions has stopped working
                            kittu4545 Community Member

                            Thanks!

                            That worked

                            • 11. Re: adobe digital editions has stopped working
                              Stefan_Carey Community Member

                              This worked!

                               

                              "The fix for me on a Windows 7 machine.

                               

                              Locate

                              C:\Users\(YourAdministratorName)\AppData\Local\Adobe_Systems_Incorporate\


                              Go up a level to "Local" and delete the folder "Adobe_Systems_Incorporate" as ADE should re-generate the information once you again open ADE.


                              This worked for me following several install/uninstalls and a lot of other futile attempts.

                              Thanks and hope this "fix" works for others.

                              ":

                               

                               

                              Brilliant! thanks

                               

                              Stefan

                              • 12. Re: adobe digital editions has stopped working
                                ADA2 Community Member

                                Just tried the  fix  on my Windows 8.1.

                                Removing and  Re - Installing will not work.

                                 

                                If you worry about deleting anything.

                                Just rename the folder like so :  xxxxAdobe_Systems_Incorporatexxxx.

                                It will regenerate.

                                 

                                 

                                ADE will maximize again on screen and won't stay stuck under there the taskbar.

                                 

                                Thanks everyone ....

                                • 13. Re: adobe digital editions has stopped working
                                  ADA2 Community Member

                                  I did try this fix on Windows 8.1. It now works.

                                  The crash seems to happen every time  the Adobe Reader is left ON

                                  while  windows 8.1 is properly shut-down.

                                   

                                  The bug won't be happening.

                                  if you close the Reader first then shut-down windows,

                                   

                                   

                                  With the fix however, all personal notations and hi-lights disappears as well.

                                  • 14. Re: adobe digital editions has stopped working
                                    digital editions-forum Community Member

                                    My problem was that digital editions 4 stopped working after a restart -- it did not start at all, even though it had worked

                                    by deleting the  Adobe_Systems_Incorporate  folder, it then worked

                                     

                                    • 15. Re: adobe digital editions has stopped working
                                      chrisb24107008 Community Member

                                      As other replies I updated to ADE4 and it worked, then "suddenly" stopped. Reinstalling, restart etc didn't help. Starting ADE4 while watching Task Manager showed ADE4 appear briefly and then disappear. Reading the forum made me realise that I had recently done a full scan to try finding problems. Following the advice and deleting the Adobe_Systems_Incorporate folder has fixed the problem - YEA!! Now I can get on and read the Raspberry Pi User Guide and maybe soon get away from buggy Windows!

                                      • 16. Re: adobe digital editions has stopped working
                                        ginab65866618 Community Member

                                        It worked for me too on Windows 8.1! Thanks a lot!

                                        • 17. Re: adobe digital editions has stopped working
                                          jyrkik70988948 Community Member

                                          Thanks! Worked for me too.