3 Replies Latest reply on Sep 2, 2011 7:11 PM by Steve Grisetti

    Error: 16 when trying to start trial version of elements 9

    andersFromNorway

      Hi.

       

      I have been using pse6 for a few years, and because this version didn't support .NEF-files from my new Nikon D7000, I downloaded the trial version of v9 (complete package) today. It installed without any visible errors, but when I try to start it, I get an error: 16, and the dialog box tells me to uninstall and reinstall. I tried this once with the same result. I then tried to uninstall both versions, and used ccleaner so nothing remained. Reinstalled v9, same result...

       

      I'm getting a little frustrated, and I have also tried to look at the install log, which tells me that it installed without errors...

       

      The dialog box looks like this:elementsError.png

       

      Can someone please help me with this? I have 40 pics of my 4 year old son's first swimming classes that I would like to check out...

       

      Anders (as the nick says - I'm from Norway :-)