6 Replies Latest reply on Oct 31, 2011 9:53 AM by Jeff_Coatsworth

    Problem with latest Security Update

    IR-PROGNOSIS Level 1

      RoboHelp HTML version 9.0.1.232

      Windows 7

       

      I have just noticed that the Search function on my WebHelp output was no longer working. When I selected the Search button on my WebHelp file the search bar worked normally but when it reached 100% no results were shown and an error message appeared in the browser status bar. Clicking on the error message gave the result:

       

      "Object Expected

        whfhost.js                                        Line 2773

        Code: 0                                            Char 5"

       

      I realised that the only recent change I had made to RoboHelp was the latest security update that changed the whutils.js files. I reverted these files back to the originals and the search function now operates normally.

       

      Just for information!

       

       

      Chris M

        • 1. Re: Problem with latest Security Update
          Peter Grainge Adobe Community Professional

          Try again and check that you install the correct file in the correct location. I had to apply it to a number of machine and I goofed on one. Pretty sure that what alerted me to it was what you describe.

           


          See www.grainge.org for RoboHelp and Authoring tips

           

          @petergrainge

          • 2. Re: Problem with latest Security Update
            BillF_MSTR

            I'm seeing this exact same error for our WebHelp output as well. Is there any update on how to fix this? Peter, can you clarify what you mean by "check that you install the correct file in the correct location"? Are you talking about installing the RoboHelp security update that caused this issue, or are you talking about the WebHelp output files?

             

            If reverting back to whutils.js is the only option, could you provide a little more information in what all that entails? Obviously I'd still like to avoid this workaround if at all possible, because it probably means I would have to avoid RoboHelp updates until this was solved.

            • 3. Re: Problem with latest Security Update
              Jeff_Coatsworth Adobe Community Professional & MVP

              The fix has to be done manually if you're running 9.0.1.232 (9.0.1.262 already has it included - I believe that's the TCS3.5 version). Follow the instructions from the bulletin - http://www.adobe.com/support/security/bulletins/apsb11-23.html

              It's a little tricky because there are lots of copies of whutils.js files running around your machine. Always rename the version of the file you're going to replace; that way you can always revert to the older version by deleting the new one & renaming the backup.

              • 4. Re: Problem with latest Security Update
                Peter Grainge Adobe Community Professional

                The patch involves copy two files to two locations. If you put the wrong file in the wrong location, the fix will not work.

                 


                See www.grainge.org for RoboHelp and Authoring tips

                 

                @petergrainge

                • 5. Re: Problem with latest Security Update
                  BillF_MSTR Level 1

                  Sorry but I'm a bit confused here, there are two issues here, the security hole and the broken search functionality.

                   

                  So the bulletin provides updates to the whutils.js file, which is supposed to fix the security hole. However, as Chris M notes in his original post, it seems that it was this security update that actually broke the search functionality, and he mentions "reverting back" from this security update to get the search working again. So to me it sounds like having the security update, and having search functionality that works are mutually exclusive. The security bulletin doesn't mention anything about fixing the search issue.

                   

                  Or am I missing something here, is there a way to apply the security update, and also fix the search issue originally explained by Chris M?

                  • 6. Re: Problem with latest Security Update
                    Jeff_Coatsworth Adobe Community Professional & MVP

                    The search issue was generated by him messing up the application of the security fix. Once he restored his original whutils.js files, search worked again. If you're careful in applying the security fix, you don't get any problems with search.