1 Reply Latest reply on Jun 14, 2017 2:33 AM by SteveG(AudioMasters)

    Audition Crashed.  Now what?

    Charles VW Adobe Employee

      Supply General Information about the Crash

      1. What were you doing when it crashed?
      2. What have you done since you last launched the application?
      3. If it crashes with a plug-in or a file, supply information about the plug-in or file.
      4. Has anyone else experienced the crash?  Anyone else on the forums, or perhaps a friend that also owns Audition?
      5. Was there an error message?  Post a screenshot.
      6. Submit a bug report with as much of the above information or a link to your forum thread here: Feature Request/Bug Report Form
      7. When asked, send additional information directly to the Adobe Audio team by emailing links to media, projects, crash dumps, or other supporting files here: audbugs@adobe.com
      8. Finally, let us know if Audition's Crash Recovery system or automatic session backups worked for you.

       

      Supply Information about your System

      Mac OS X
      Windows

         Go to "About This Mac"

      Screen shot 2011-09-08 at 6.05.47 PM.jpg

       

      Press [ More Info... ] to launch the System Profiler

      Screen shot 2011-09-08 at 6.06.41 PM.jpg

      Go to the Start Menu > (All) Programs > Accessories > System Tools > System Information

         Screen shot 2011-09-08 at 6.13.27 PM.jpg

      Save the profile to a file.   Screen shot 2011-09-08 at 6.07.06 PM.jpg

      Save the System Information to a file.

      Screen shot 2011-09-08 at 6.16.02 PM.jpg

       

       

       

      Supply Information about the Crash

      Mac OS X
      Windows

      Include log files that Audition Creates by choosing Include log files that Audition Creates. Help > Reveal Log Files...

      Screen Shot 2016-06-21 at 1.28.14 PM.png

      Include log files that Audition Creates by choosing Include log files that Audition Creates. Help > Reveal Log Files...

      RevealLogFiles.JPG

      Copy the text from the OSX Crash Log, supply this information with any crash report.

      Screen shot 2011-09-08 at 6.22.12 PM.jpg

      Note any additional information from the Windows Error Reporter dialog

      Screen shot 2011-09-08 at 6.27.24 PM.jpg

      Go ahead and still submit the crash report through the OSX crash reporter as well as the Adobe Crash Reporter Tool.  Be sure to supply comments that answer the questions mentioned above.

      Go ahead and still submit the crash report through the Windows Error Reporter.
        • 1. Re: Audition Crashed.  Now what?
          SteveG(AudioMasters) Level 6

          Just as a point of clarification, I have an additional note from Charles VW about the submission process for bugs, He says:

           

          "Direct correspondence helps prioritize us looking at the issue since we can't always figure out what's going on from the Adobe Crash Reporter application, and we may have additional questions.

           

          The Adobe Crash Reporter application helps us prioritize crashes that affect the most number of users"

           

          What he's suggesting is that a direct submission to audbugs@adobe.com is almost certainly the most efficient way to resolve any issues you may have.