8 Replies Latest reply on Sep 19, 2011 7:11 AM by Mandel_Charles

    Problem with MP4 media in Premiere Elements

    Mandel_Charles

      Very recently, I have started to get red video being displayed in the Premiere Elements Editor after I select/add media. Most of my media is MP4. It opens fine from the Organizer. Audio is fine within the Editor, it's just video that is bright red.

       

      I found another discussion string from back in 2010 where someone else had the same problem (http://forums.adobe.com/thread/526307?tstart=0). The fix was to change the file extension name from MP4 to QT. Although, I have no problem doing this once in a while, I find it tough to swallow that I will now have to do this in perpetuity. Also, the last time I used the editor (a couple of months ago) I had no problem. Nothing else has changed. Same camera, same PC, etc. The only thing that may have changed is that I have probably installed a QuickTime update since then.

       

      Has anyone else started to see this problem crop up recently particularly after a QC update? Are there any real/permanent fixes? Would upgrading to V9 help?

       

      Since this is not a new installation but cropped up while PE8 has effectively been in use correctly since it was released, I decided to post another discussion.

       

      Any help would be greatly appreciated!

       

      Rob

        • 1. Re: Problem with MP4 media in Premiere Elements
          Steve Grisetti Adobe Community Professional

          So much depends on where that MP4 originated. As you may know, there are many, many types of MP4 video. Some come from camcorders, some from smart phones, some from other video programs -- and not all of them digest well in Premiere Elements. (Many pocket camcorders and phones, for instance, use non-standard or proprietary codecs to create their MP4s in order to make their video fit into a smaller space -- and some of these are very difficult to edit in a third-party program like Premiere Elements.)

           

          Where did the MP4 come from?

           

          If you open it in a program like G Spot, what does it show as the codec?

          http://www.headbands.com/gspot/

          • 2. Re: Problem with MP4 media in Premiere Elements
            John T Smith Adobe Community Professional & MVP

            >Very recently,

             

            When you have not changed the program or source of the video files, and something happens, that USUALLY means a Windows auto-update has changed "something" in Windows that has thrown another part of your system "off"

             

            For video display changes... MY first thing would be to check for an updated video card device driver

            • 3. Re: Problem with MP4 media in Premiere Elements
              RCColaRob

              Thanks for the fast responses to my post!

               

              Ok! Thanks to both of you because you got me thinking harder about the problem and doing more troubleshooting. So I have more information to add which I think basically answers the question.

               

              I went back to my organizer and double-checked if "all" videos were showing as red. At first, I thought that was the case but as I went further back in time I found MP4's that did work just fine. I narrowed it down to a particular date where it was working and then wasn't. I used Steve's suggestion and used Gspot to compare the two files and it became pretty obvious that they were different. The Sanyo Xacti camera I use has a HD function setting (off or on). On this date, the HD function must have been turned on. So any videos recorded without HD work, any videos recorded with HD would show up as red.

               

              So am sorry to say, my original theory that nothing had changed was totally incorrect. For now, I am OK not using HD but I would rather. Plus I now have a large number of HD videos I can't process in Adobe Elements 8.0. I can download or buy software that could convert to AVI or something like that. However, I would like to avoid that. I am wondering if anyone knows whether Adobe Elements 9.0 will handle it automatically. If so, then I will just upgrade.

               

              If 9.0 will not work, then what software would you best recommend to convert? Also, it would be incredibly handy if I could convert batch numbers of videos (instead of one at time). Is that a function that is available in typical converters?

               

              Thanks so much for your help and advice on this.

               

              Below is an export of the data mined by the Gspot application on the 2 comparison files (Sany4234 works, Sany4345 does not):

               

              FILE_NAME                      SANY4234.MP4
              FILE_NAME_WITH_PATH            C:\Users\Cameron Family\Desktop\Gspot\SANY4234.MP4
              FILE_SIZE                      11,603,671
              CONT_AUDIO_STREAM_COUNT        1
              CONT_BASETYPE                  Undetermined MP4 (.MP4) file
              CONT_BYTES_MISSING            
              CONT_INTERLEAVE_ALIGN         
              CONT_INTERLEAVE_PRELOAD       
              CONT_INTERLEAVE_TIME          
              CONT_SUBTYPE                  
              CONT_TOTAL_BITRATE             0
              VIDEO_ASPECT_CONVERT_AVI1     
              VIDEO_ASPECT_CONVERT_AVI2     
              VIDEO_ASPECT_CONVERT_CVD1     
              VIDEO_ASPECT_CONVERT_CVD2     
              VIDEO_ASPECT_CONVERT_DVD1     
              VIDEO_ASPECT_CONVERT_DVD2     
              VIDEO_ASPECT_CONVERT_SVCD1    
              VIDEO_ASPECT_CONVERT_SVCD2    
              VIDEO_ASPECT_CONVERT_VCD1     
              VIDEO_ASPECT_CONVERT_VCD2     
              VIDEO_ASPECT_SOURCE_MATCH     
              VIDEO_ASPECT_TYPE_NTSC        
              VIDEO_ASPECT_TYPE_PAL         
              VIDEO_BITRATE                  3500
              VIDEO_CODEC_NAME               MPEG-4 Video
              VIDEO_CODEC_STATUS             Codec Status Undetermined
              VIDEO_CODEC_TYPE               mp4v
              VIDEO_DAR                      1.500
              VIDEO_DURATION                 0:25.625
              VIDEO_FIELDS_PER_SEC          
              VIDEO_FRAME_COUNT              768
              VIDEO_FRAMES_PER_SEC           29.971
              VIDEO_H264                    
              VIDEO_MPEG2                   
              VIDEO_MPEG2_3X2               
              VIDEO_MPEG2_BFF               
              VIDEO_MPEG2_I_L               
              VIDEO_MPEG2_PPF               
              VIDEO_MPEG2_PROG              
              VIDEO_MPEG2_TFF               
              VIDEO_MPEG4                    MPEG-4
              VIDEO_MPEG4_BVOP              
              VIDEO_MPEG4_GMC               
              VIDEO_MPEG4_NVOP              
              VIDEO_MPEG4_QPEL              
              VIDEO_PAR                      1.000
              VIDEO_PICS_PER_SEC             29.971
              VIDEO_QF                       0.338
              VIDEO_SAR                      1.500
              VIDEO_SIZE_X                   720
              VIDEO_SIZE_Y                   480
              AUDIO_BITRATE                  128
              AUDIO_BITRATE_TYPE            
              AUDIO_CHANNEL_COUNT            2
              AUDIO_CODEC                     mp4a: MPEG-4 AAC LC
              AUDIO_CODEC_STATUS             Codec Status Undetermined
              AUDIO_MPEG_STREAM_ID          
              AUDIO_MPEG_SUBSTREAM_ID       
              AUDIO_SAMPLE_RATE              48000

               

              FILE_NAME                      SANY4235.MP4
              FILE_NAME_WITH_PATH            C:\Users\Cameron Family\Desktop\Gspot\SANY4235.MP4
              FILE_SIZE                      17,501,911
              CONT_AUDIO_STREAM_COUNT        1
              CONT_BASETYPE                  Undetermined MP4 (.MP4) file
              CONT_BYTES_MISSING            
              CONT_INTERLEAVE_ALIGN         
              CONT_INTERLEAVE_PRELOAD       
              CONT_INTERLEAVE_TIME          
              CONT_SUBTYPE                  
              CONT_TOTAL_BITRATE             0
              VIDEO_ASPECT_CONVERT_AVI1     
              VIDEO_ASPECT_CONVERT_AVI2     
              VIDEO_ASPECT_CONVERT_CVD1     
              VIDEO_ASPECT_CONVERT_CVD2     
              VIDEO_ASPECT_CONVERT_DVD1     
              VIDEO_ASPECT_CONVERT_DVD2     
              VIDEO_ASPECT_CONVERT_SVCD1    
              VIDEO_ASPECT_CONVERT_SVCD2    
              VIDEO_ASPECT_CONVERT_VCD1     
              VIDEO_ASPECT_CONVERT_VCD2     
              VIDEO_ASPECT_SOURCE_MATCH     
              VIDEO_ASPECT_TYPE_NTSC        
              VIDEO_ASPECT_TYPE_PAL         
              VIDEO_BITRATE                  9000
              VIDEO_CODEC_NAME               MPEG-4 Video
              VIDEO_CODEC_STATUS             Codec Status Undetermined
              VIDEO_CODEC_TYPE               mp4v
              VIDEO_DAR                      1.778
              VIDEO_DURATION                 0:15.515
              VIDEO_FIELDS_PER_SEC          
              VIDEO_FRAME_COUNT              465
              VIDEO_FRAMES_PER_SEC           29.971
              VIDEO_H264                    
              VIDEO_MPEG2                   
              VIDEO_MPEG2_3X2               
              VIDEO_MPEG2_BFF               
              VIDEO_MPEG2_I_L               
              VIDEO_MPEG2_PPF               
              VIDEO_MPEG2_PROG              
              VIDEO_MPEG2_TFF               
              VIDEO_MPEG4                    MPEG-4
              VIDEO_MPEG4_BVOP              
              VIDEO_MPEG4_GMC               
              VIDEO_MPEG4_NVOP              
              VIDEO_MPEG4_QPEL              
              VIDEO_PAR                      1.000
              VIDEO_PICS_PER_SEC             29.971
              VIDEO_QF                       0.326
              VIDEO_SAR                      1.778
              VIDEO_SIZE_X                   1280
              VIDEO_SIZE_Y                   720
              AUDIO_BITRATE                  128
              AUDIO_BITRATE_TYPE            
              AUDIO_CHANNEL_COUNT            2
              AUDIO_CODEC                     mp4a: MPEG-4 AAC LC
              AUDIO_CODEC_STATUS             Codec Status Undetermined
              AUDIO_MPEG_STREAM_ID          
              AUDIO_MPEG_SUBSTREAM_ID       
              AUDIO_SAMPLE_RATE              48000

              • 4. Re: Problem with MP4 media in Premiere Elements
                RCColaRob Level 1

                Check my other reply to the post for more information but I did want to respond that I checked that my drivers for my ATI Radion HD 4650 card are up to date.  Thanks!

                • 5. Re: Problem with MP4 media in Premiere Elements
                  Steve Grisetti Adobe Community Professional

                  Rob, why are you posting a response under a different logon name?

                   

                  In any event, the report you posted above listed the codec as "undetermined" -- which means that, well, we don't know what it is. And, unfortunately, that means we can't offer you a solution here. That Sanyo apparently uses a proprietary codec designed by Sanyo so that the camcorder can shoot and then upload to YouTube. It's apparently not designed to be edited by a third-party program like Premiere Elements. Sorry.

                   

                  Some of these cams, however, come with their own editing software. If that's the case, you're probably best using it to do any editing you need to to.

                  • 6. Re: Problem with MP4 media in Premiere Elements
                    Mandel_Charles Level 1

                    Hi Steve,  Sorry about posting under a different name.  I have 2 accounts one with my home address and one with my work.  I was just in automatic mode last night and posted under my home address.

                     

                     

                    I will dig out the Sanyo software and see if I have any luck with that.  Thanks for all of your help!

                     

                    Rob

                    • 7. Re: Problem with MP4 media in Premiere Elements
                      the_wine_snob Level 9

                      Rob,

                       

                      This might not play any role, but on the PS forum, several users found a problem with a fairly recent ATI/AMD Catalyst driver. I do not recall the version #, but display issues arose with the one that was then current. In those instances, rolling back one driver version fixed things. However, that was at least two weeks ago (as I have been out of town), so if there is a newer driver, it should have fixed things.

                       

                      Similar happened with some nVidia drivers (two in a row, IIRC), approximately 1.5 years ago. By the time that users found the issue, nVidia had issued another driver, with two 3D functions turned OFF by default, so the issue became moot.

                       

                      Still, I'd look into experimenting with some of the previous ATI drivers, and maybe also looking in the Photoshop Windows forum, to see which versions were causing issues.

                       

                      Good luck,

                       

                      Hunt

                      • 8. Re: Problem with MP4 media in Premiere Elements
                        Mandel_Charles Level 1

                        Hi Bill,

                         

                        I had tried re-installing the driver but not rolling it back.  I will give that a try soon.  For now I found a batch converter that has converted everything to AVI format and now all is well.  I just am not keen on doing the conversions if I can at all help it.

                         

                        I have also purchased a copy of PE9 on the off chance that it might help.  I haven't installed it yet and might return it if another solution presents itself.

                         

                        Thanks so much for your help.

                         

                        Rob