Quotes, dashes, etc. missing after save/compile

[hdeschenes]

Hi.  I am having a problem with quotes, dashes, etc. in topics where those quotes, dashes, etc. at some point become hidden.

For example, in one topic (note this usually happens in tables), I have a range of acceptable values for a data entry field listed as:

Valid range is 0 - 99,999.99

When I open the project up ant another time, it appears like this:

Valid range is 0   99,999.99 (the dash is missing).

When I view the compiled version, however, the dash is visible.

Another example is that I have a label on which I display the letter x as 'x'.  When I open the help project up at another time (after a save/close/compile), the quotes don't appear in the project.  If I view the compiled version, the quotes will be seen just fine.

When I can't see the dashes or quotes in the RoboHelp project, I will sometimes add additional quotes to the 'x' because it appears to me that they are now gone.  When I look at the compiled version then, however, the label shows multiple sets of quotes  ex. ' 'x' ' .  Or, if I was using double quotes, I've had it go from something like "Calculator Form" to ""Calculator Form"" because I add another set of quotes in the RoboHelp projects where I can't see any quotes.

Does anyone know why this is happeneing and if there is anything I can do to prevent/correct this problem?

Thanks in advance!

Heather

[Jeff_Coatsworth]

RH version?

Got any conditional build tags?

[hdeschenes]

RoboHelp HTML v 9

I occasionally use conditional build tags, but I have examples of this issue happening on topics where there are no conditional build tags.  I have not specifically seen this problem on topics with conditional build tags.

[Captiv8r]

Welcome to our community, Heather

What is the setting shown below?

If you see anything other than 100% there, try changing it to 100% and see if things improve.

And if you don't even see this field, you need to enable the Formatting toolbar by clicking View > Toolbars > Formatting.

Cheers... Rick

Helpful and Handy Links RoboHelp Wish Form/Bug Reporting Form Begin learning RoboHelp HTML 7, 8 or 9 within the day! Adobe Certified RoboHelp HTML Training SorcerStone Blog RoboHelp eBooks

[hdeschenes]

Thank you for the welcome, Rick!

I verified that I do indeed have this set to 100% and that this field is in my toolbar.

[Peter Grainge]

Wondering if changing the font would help? Try creating and applying a new style temporarily that uses a different font.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge