Please repost your question in the forum corresponding to the application you are using. You are not asking a question about Print Design which is the topic of this forum.
Give yourself a break and setup your own trim marks. I do it manually in a snap. I also include center marks. Use a .5 stroke and color them 100%C, 100%M, 100%Y, and 100%K so the marks show up on each separation. Save the file as a template so you can use it in the future on other jobs. Trim marks are too much a hassle in Adobe apps ( in my opinion ). Now, you can setup your card without trims, just setup the file 2" x 3.5" and, if it bleeds, run the graphics beyond the document size 1/8" all the way around. Then, the print vendor can "Place" the file in whatever prepress application they happen to be using, which should include trim marks that are applied in the RIP. So, unless the vendor is specifically asking for an EPS file with trim marks, just send them a clean file without them. That said, always include a hard copy proof and indicate trim by physically drawing trims in ink pen, so the vendor knows where the card's trims land. If you are uploading the file, then I'd recommend setting up the trims in the file as explained above.