I am also looking to convert RoboHelp 9 files to CSV and can't figure out how to do this. This is required as we are migrating our help system to Salesforce.
Can anyone explain how I can do this?
I am in the same boat. It's like this:
SalesForce has a new knowledgebase tool called SalesForce Knowledge. I want to populate the knowlegebase with hundreds of topics already written in FM10 and published through RH11. According to the Knowledge doc (https://login.salesforce.com/help/doc/en/salesforce_knowledge_implementation_guide.pdf) the only way to bulk-import content is via .CSV files, one for each *type* of topic (all FAQs in one CSV file, all procedures in another, etc).
This should be a common use case for a number of knowledge base products. Last year at another employer, MindTouch could not bulk-import topics either. They wanted a .CHM file to work from, but that failed anyway.
IMO if Adobe could close the circuit here their TCS4 product would become much more valuable. Many employers want knowledgebases now, but the single-sourcing technology seems not to keep up with the need.