I am still trying to solve the issue of exporting an Illustrator file as png format. My company creates maps and our files are very large with many layers and sublayers. We need to hide/show layers and save as pngs to produce different types of output for different styles of the map. The error we receive is "The operation cannot complete because of an unknown error (IMER)" which is not very helpful. Our images are typically 16000 px x 8000 px in size. The file sizes are 60-70 mb. Responses to a previous thread suggested using Photoshop but tests doing this have not been successful and we really want to keep within Illustrator to ensure the the output is as we expect.
I was wondering if a 64bit version of Illustrator may resolve this problem but do not know if this is available. We are using machines with Windows 7 Ultimate OS with 4gb RAM and Windows 7 Professional with 8gb RAM installed,
I have logged a case with Adobe (on 19th Aug) and to date have experienced appalling support. They do not return calls, they confirm receipt of sample files and then deny they have them, they promise to escalate and do not. Calls take on average 30 mins to be answered by support, if at all, we get cut off mid call, they clearly do not read the notes and the history of the case and can rarely even speak English! I am at the end of my tether and my business is seriously suffering because we cannot export these files. We bought the Adobe software in good faith, it is not cheap and I would have at least expected good support from such a company. It seems Adobe are so big they can simply ignore small fish like us. We are a small UK company selling software for a few pounds and we give our customers responses and resolutions to support calls within 24 hours.
Can anyone help with
1. A solution to overcome the problems we are experiencing exporting large files as png format.
2. How we night obtain a satisfactory resolution from Adobe.
3. A 64bit version of Illustrator we could trial.
Any assistance would be very much appreciated.