9 Replies Latest reply on Feb 13, 2012 6:41 PM by TRAK

    Elements 10 Install on Lion

    john927494 Level 1

      Trying to install Elements 10 on a mac-mini runing Lion Server.

      Fails right at the beginning with the errors below.  

      I've seen one other post reference errors like this (for CS5), but there was no solution mentioned.

       

      It says "User cancelled the operation", but that's not true, it cancelled all on its own (no dialog box or pop-up)...

       

      Exit Code: 24

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 18 error(s), 0 warning(s)

       

       

      ERROR: DW001: Set payload cancelled status

       

       

      ERROR: DW049: Payload {007A2A28-D6A8-4D91-9A2B-568FF8052215} has an action "install" but no resultState

      ERROR: DW049: Payload {0AA9D11A-227D-45AB-A5D5-6F5F6E81D5E3} has an action "install" but no resultState

      ERROR: DW049: Payload {0AF29C46-6E82-4402-9019-8A6BB0F981D4} has an action "install" but no resultState

      ERROR: DW049: Payload {28B74F2E-2E70-4B44-A581-0C19F62A5D6E} has an action "install" but no resultState

      ERROR: DW049: Payload {52411D2C-81DD-442F-81C7-D867F6D73491} has an action "install" but no resultState

      ERROR: DW049: Payload {60CB5C6D-5B99-45D3-BAB5-E7728182101E} has an action "install" but no resultState

      ERROR: DW049: Payload {6A2E619B-E4AC-433B-A648-D458CE543A96} has an action "install" but no resultState

      ERROR: DW049: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState

      ERROR: DW049: Payload {A44863BF-8DB8-4D22-88DB-5A02BE319840} has an action "install" but no resultState

      ERROR: DW049: Payload {BC5880C9-E055-4E57-826A-749E79C498C2} has an action "install" but no resultState

      ERROR: DW049: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState

      ERROR: DW049: Payload {E6FE3234-EA6D-4F21-AF83-E7279A985CD1} has an action "install" but no resultState

      ERROR: DW049: Payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} has an action "install" but no resultState

      ERROR: DW049: Payload {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} has an action "install" but no resultState

      ERROR: DW050: The following payload errors were found during install:

      ERROR: DW050:  - Camera Profiles Installer: User cancelled installation

      ERROR: DW001: User cancelled the operation

      -------------------------------------------------------------------------------------

        • 1. Re: Elements 10 Install on Lion
          pinballki

          Same problem here on the same hardware/OS, i.e. Mac Mini Server (2011, i7) running Lion. Same problem happens with other Abode application installs, not just Photoshop Elements 10 - same error with Photoshop, Illustrator etc. All are trial versions. Here's what's displayed on the screen:

           

          Exit Code: 24

          -------------------------------------- Summary --------------------------------------

          - 0 fatal error(s), 18 error(s), 0 warning(s)

           

           

          ERROR: DW001: Set payload cancelled status

           

           

          ERROR: DW049: Payload {007A2A28-D6A8-4D91-9A2B-568FF8052215} has an action "install" but no resultState

          ERROR: DW049: Payload {0AA9D11A-227D-45AB-A5D5-6F5F6E81D5E3} has an action "install" but no resultState

          ERROR: DW049: Payload {0AF29C46-6E82-4402-9019-8A6BB0F981D4} has an action "install" but no resultState

          ERROR: DW049: Payload {28B74F2E-2E70-4B44-A581-0C19F62A5D6E} has an action "install" but no resultState

          ERROR: DW049: Payload {52411D2C-81DD-442F-81C7-D867F6D73491} has an action "install" but no resultState

          ERROR: DW049: Payload {60CB5C6D-5B99-45D3-BAB5-E7728182101E} has an action "install" but no resultState

          ERROR: DW049: Payload {6A2E619B-E4AC-433B-A648-D458CE543A96} has an action "install" but no resultState

          ERROR: DW049: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState

          ERROR: DW049: Payload {A44863BF-8DB8-4D22-88DB-5A02BE319840} has an action "install" but no resultState

          ERROR: DW049: Payload {BC5880C9-E055-4E57-826A-749E79C498C2} has an action "install" but no resultState

          ERROR: DW049: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState

          ERROR: DW049: Payload {E6FE3234-EA6D-4F21-AF83-E7279A985CD1} has an action "install" but no resultState

          ERROR: DW049: Payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} has an action "install" but no resultState

          ERROR: DW049: Payload {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} has an action "install" but no resultState

          ERROR: DW050: The following payload errors were found during install:

          ERROR: DW050:  - Camera Profiles Installer: User cancelled installation

          ERROR: DW001: User cancelled the operation

          -------------------------------------------------------------------------------------

           

          When is someone from Adobe going to pull their finger out and fix this or come up with a workaround? Just a reply to this post or an attempt at a resolution would be a start...

          • 2. Re: Elements 10 Install on Lion
            john927494 Level 1

            I called support and they sat with me for a full install process.   And that time, of course, it worked ...

            Only thing I can think of:  I saw a post about unistalling Flash first.  I tried that before calling support, but it still failed.

            But when I had Adobe on the line, I had to re-install Flash in order to get their screen sharing app to work.  Perhaps that fixed it.

            • 3. Re: Elements 10 Install on Lion
              pinballki Level 1

              Thanks for taking the time to reply, John. I've tried every solution posted on the internet that I've so far been able to. Re-downloading the install img files, uninstalling then re-installing Flash, changing installer permissions, installing in safe mode. Nothing has worked so far. I guess I will also have to give Adobe Support a call as well...

              • 4. Re: Elements 10 Install on Lion
                pinballki Level 1

                Finally! I've had success installing. I enabled the root user which is a suggestion on this post: http://forums.adobe.com/thread/883211

                 

                Instructions from Apple on how to enable the root user: http://support.apple.com/kb/ht1528

                 

                IMPORTANT: Make sure you reboot after enabling the root user.

                 

                Install worked fine for me after that.

                 

                Hope this helps someone.

                • 5. Re: Elements 10 Install on Lion
                  cocuana

                  Hi guys,

                   

                  I've a Mac Mini Server with Lion v10.7.2

                   

                  I've tried everything I read in this post and others googling, to install Adobe Photoshop Elements 10.

                   

                  The solution I found and it works for me was:

                   

                  1. Copy directory "Adobe Photoshop Elements 10" from the .dmg file to a trmp directory on my disk

                  2. From the "Adobe Photoshop Elements 10" copied directory, execute "sudo Install.app/Contents/MacOS/Install"

                  3. It installs perfectly....

                   

                  Try it and gave me some feed-back

                   

                  Regards,

                  • 6. Re: Elements 10 Install on Lion
                    TRAK

                    Success on Lion Server (mini i7) with no thanks to Adobe who was silent on this stupid issue.  The instructions given for enabling the root user did not work for Server.  I simply issued this command from a terminal window: dsenableroot

                     

                    I then ran the sudo from the temporary directory I copied the .dmg files/folders to.

                    • 7. Re: Elements 10 Install on Lion
                      LHarr

                      Hi kaczocha,

                       

                      those adobe/ lion server problems are driving me up the wall. Although I called adobe support they couldn't help.

                      Your solution sounds good. Could you describe it in a little more details as I'm not that Mac savy?!

                      Thanks

                      • 8. Re: Elements 10 Install on Lion
                        LHarr Level 1

                        Solved!

                        I tried Kaczocha's command from a terminal window: dsenableroot - but it asked me for my password and wouldn't take any further commands. So I'm not sure this did anything.

                        However, I then copied the contents of the installation DVD onto my desktop and started the installation from there. The installation worked without a problem.

                         

                        It sounds too simple to be true. If anyone continues having these problems - try that.

                        • 9. Re: Elements 10 Install on Lion
                          TRAK Level 1

                          Good to see you have it solved.  It was very frusting for me too.  Sorry I didn't see your post until just now.