6 Replies Latest reply on Sep 26, 2011 7:19 AM by BobLevine

    NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)

    tjhumphrey Level 1

      I have a new macbook pro with Lion. Installed cs5.5 design premium. Indesign will not open. It starts to open and then crashes. I have never been able to open an indesign document, create a document with this new software on this new computer. I have uninstalled just indesign three times and reinstalled. I have also uninstalled the entire suite and reinstalled and the same thing happens. I have wasted 2 hours with customer support on two different calls without any resolution. the other applications appear to be working well.

      please help!!

       

      [Crash report deleted by forum host]

        • 1. Re: NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)
          BobLevine MVP & Adobe Community Professional

          First things first, download and install the 7.5.1 update.

           

           

           

          Bob

          • 2. Re: NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)
            John Hawkinson Level 5

            Good morning, tj.

             

              Please don't post entire crash reports here -- they pretty much make the forum unusable. In the future, please use http://pastebin.com and post a link. Perhaps a moderator could remove the report. The most pertinent portion is:

             

            Process:         Adobe InDesign CS5.5 [353]
            Path:            /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
            Identifier:      com.adobe.InDesign
            Version:         7.5.0.142 (7500)
            Code Type:       X86 (Native)
            Parent Process:  launchd [124]
            
            
            Date/Time:       2011-09-26 08:08:34.874 -0500
            OS Version:      Mac OS X 10.7.1 (11B26)
            Report Version:  9
            
            
            Interval Since Last Report:          -82383 sec
            Per-App Interval Since Last Report:  -61 sec
            Per-App Crashes Since Last Report:   4
            Anonymous UUID:                      7FF9F3E0-25DD-4916-8910-55CE259F9930
            
            
            Crashed Thread:  0  Dispatch queue: com.apple.main-thread
            
            
            Exception Type:  EXC_BAD_ACCESS (SIGBUS)
            Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
            
            
            VM Regions Near 0:
            --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
                __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
            
            
            Application Specific Information:
            objc[353]: garbage collection is OFF
            
            
            Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
            0   ???                                     0xad1ff560 _XHNDL_trapback_instruction + 0
            1   ObjectModelLib.dylib                    0x01157bdb ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 23035
            2   ObjectModelLib.dylib                    0x01153244 ShuksanInit(IStartupScreen* (*)(), IPlugIn*) + 4196
            3   com.adobe.InDesign                      0x00002842 main + 82
            4   com.adobe.InDesign                      0x000027c6 start + 54
            ...
             0x1000 -     0x4ffb +com.adobe.InDesign (7.5.0.142 - 7500) <C7B8B88C-A6B0-6D19-90C9-8D0DEF16C955> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5
             0x111f000 -  0x118dff7 +ObjectModelLib.dylib (??? - ???) <CBC3A0F4-5567-AE0C-8E1A-886D0E4DEFF7> /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/ObjectModelLib.dylib
            
            

             

            And unfortunately, this tells us relatively little. InDesign crashed in an early initializiation routine.

             

            But the biggest takeaway is you're running 7.5.0. Please upgrade to 7.5.1 and report back. (again, no crash reports here! Post to pastebin.com!)

            • 3. Re: NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)
              tjhumphrey Level 1

              forgive me...first time to post and desperate for a resolution that will not force me to stay on the phone for hours : )

              • 4. Re: NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)
                tjhumphrey Level 1

                I have tried to update software several times but it always says my software is the most current. I'll go to apple site and see if I can grab it from there. thx1

                • 5. Re: NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)
                  John Hawkinson Level 5

                  I have tried to update software several times but it always says my software is the most current. I'll go to apple site and see if I can grab it from there. thx1

                  We're discussing the InDesign version, not the Apple version.

                   

                  You can obtain the 7.5.1 update from https://www.adobe.com/support/downloads/product.jsp?product=31&platform=Macintosh

                  • 6. Re: NEW INDESIGN CS5 CRASHES IN LION (WILL NOT OPEN)
                    BobLevine MVP & Adobe Community Professional

                    I cleaned up that code and I see John has pointed you to the InDesign update.

                     

                     

                     

                    Bob