6 Replies Latest reply: Feb 13, 2012 2:39 AM by Richard Ottaway RSS

    Why?Adobe AIR,This software a can't open!

    Sayuki.com

      I just want to ask you, Adobe AIR need  collect the money ?always say this is not the latest version! BUT,I'm is latest version of the! Please help me,THANK YOU!!

        • 1. Re: Why?Adobe AIR,This software a can't open!
          chris.campbell Employee Hosts

          Would you mind uninstalling and then reinstalling AIR to see if that resolves the problem?

           

          Thanks,
          Chris

          • 2. Re: Why?Adobe AIR,This software a can't open!
            Larry219

            Adobe Air will not start after I accept the terms and programs that require adobe air will not open. The most that I ever get is "I Agree" from the Adobe Air popup, when I agree the popup disappears but nothing happens, no program opens. I have checked processes in Task manager and it shows Adobe Air process running, but nothing in programs.

             

            I have tried to uninstall Adobe Air, it requires administrative permissions - I DO have admin permissions on my computer - when I enter my admin password it tells me that I don't have sufficient permission and tells me to contact the administrator. I have edited security and have allow all users on this computer "Full Control".

             

            I have scanned to install file with my anti-virus program (Avira) and it is not showing any problems. i have two programs that use AA and neither will run, so I presume this is an Adobe problem....Irritating!

             

            Thanks for any help,

            Larry

            • 3. Re: Why?Adobe AIR,This software a can't open!
              lisachao Adobe Employee

              Can you provide your log file so we can investigate further?

               

              **Windows- an Install.log file is automatically created during installation.

              XP- C:\Documents and Settings{user name}\Local Settings\Application Data\Adobe\AIR\logs

              Vista/Win7- C:\Users{user name}[AppData]\Local\Adobe\AIR\logs

              (must "show hidden files and folders" in View settings on your OS to see certain folders)

              **Mac- Open "Console" to view logging.

               

              Thanks,

              Lisa Chao

              Adobe Flash Runtime Team

              • 4. Re: Why?Adobe AIR,This software a can't open!
                Richard Ottaway

                Hi Lisa,

                 

                I am having exactly the same problem as Larry and as I do have admin rights I have unistalled every adobe piece of software, reinstalled it and still get no response once I accept the terms and conditions (these pop up whilst trying to open my BBC iplayer software).

                 

                Was there any resolution on Larry's query?

                 

                Thanks a lot

                 

                Richard

                • 5. Re: Why?Adobe AIR,This software a can't open!
                  lisachao Adobe Employee

                  Hi Richard,

                   

                  Sorry to hear you are experiencing this issue.  Do you happen to have mac os 10.7 by any chance?  If so, can you update to 10.7.3 and see if the problem goes away?

                   

                  Thanks,

                  Lisa

                  • 6. Re: Why?Adobe AIR,This software a can't open!
                    Richard Ottaway Community Member

                    Hi Lisa,

                     

                    I am using a Toshiba laptop with Windows 7 Professional service pack 1

                     

                    Got all the latest updates

                    Thanks

                     

                    Richard