Find out what crop options they last used, and if they are placing into a frame, replacing something existing, or using File > Place.. then click and release to place the object in a frame drawn on the fly.
Thank you for your reply.
I just checked and the operator was replacing an existing Illustrator .eps with an illustrator native file using the "RELINK" option in Indesign.
The Illustrator native file was saved out from the Illustaror eps and is the same size.
What would cause the scale to happen?
Depending on the crop options used during import (media, crop box, bounding box, etc.) and possibly the version of illustrator used originally to make the .eps and the one used for the conversion (there has been a change in how art that falls outside the page boundaries is handled, but I can't remember if that was in Illy or ID, and whether any editing at all was done, the size of the image might change if the boundary changed.
The preference for preserving dimensions on relink may also be a factor.
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Try importing with importing options on. To do so, go to File>Place, and in the lower left corner of the dialog box, check "Show import options". Select the file you want to import, and you'll get a preview of the Illustrator file. In the pull-down menu on the right side, choose "Art" and the preview will change according to this.
It sounds like you're set to something other than "Art", and InDesign is importing the artboard size of the Illustrator file.
Hope this helps.