Since upgrading to CS 5.5 several months ago about half of my company has been experiencing errors in InDesign specifically where files become corrupted for no reason, InDesign force closes, can't copy and paste in or out of InDesign, and a whole bunch of other issues. Below you'll find a list of issues currently experienced throughout my company. What is strange is that only about half of the users are experiencing these issues and no one experienced these issues prior to upgrading from CS3 to CS 5.5.
If anyone is having similar issues, knows the root cause of such issues, or has come up with a solution to any of these issues please let me know as we are currently perplexed as what to do next. Our IT department knows little to nothing about Creative Suite so they are of no help. As somewhat of a superuser i've been tasked with coming up with potential fixes to said issues.
Please let me know if you'd like any clarification or further explaination of errors and I'll try my best to provide what I know.
Known Issue #1: Cannot Print to PDF
Command/Steps: File – Print – Select Adobe PDF from Printer dropdown
Additional Info: file then freezes and has to force close. Sometimes results in corrupted file/no auto recovery of file
*Note: files are usually not packaged before exporting. Unknown if this has any effect.
Known Issue #2: Files Not Packaging Properly. When packaging a file, the fonts and links will package but when on the last step of saving a new version of the file to the packaged folder, InDesign freezes and then an error message pops up saying “InDesign has encountered a problem and needs to close.” It then force closes. When trying to re-open the file, the temporary file is still active and the file comes up corrupted. You can then not package or save the file, thus losing the file. InDesign does not auto-recover “clean” file but rather the corrupted file.
Command/Steps: File – Package – Copy Fonts, Copy Linked Graphics and Update Graphic Links In Package boxes checked before packaging.
Known Issue #3: InDesign suddenly freezing. An error message pops up saying “InDesign has encountered a problem and needs to close.” It then force closes. When trying to re-open the file, the temporary file is still active and the file sometimes comes up corrupted. You can then not package or save the file, thus losing the file. InDesign does not auto-recover “clean” file but rather the corrupted file. Other times, the file is recovered, however, it may have damaged links or images associated with that file.
- happens to files located both on and off the server
- occurs on packaged and unpackaged files
- occurs across multiple files (not just one file)
- file sizes vary
- Has occurred when trying to update or change fonts in the document (HMH)
Known Issue #4: Invalid images in files. When trying to print, save, or PDF, an error message pops up saying “InDesign has encountered an invalid .jpg. Please save the file with different formatting and relink in your document;” followed by the “InDesign has encountered a problem and needs to close” error. It then force closes. When trying to reopen and after updating, you then get an error message that says “Error encountered while reading jpeg image. Image may be damaged or incompatible. Resave with different settings and try again.” The file then becomes corrupted.
- Even after updating the file, sometimes it will still say an image is invalid
Known Issue #5: Unable to copy and/or paste in and out of InDesign to/from other documents
Command/Steps: Edit – copy or Edit – Paste (ctrl+c or ctrl+v)
Known Issue #6: Cannot export as one or more images are open in a background tasks
Command/Steps: File – export