6 Replies Latest reply on Sep 30, 2011 6:16 PM by fix92

    Adobe Flash Player Installer Freeze up.

    fix92

      My problem might be a little different then some of the others.  I have Windows 7/64 bit.  I also have Adobe Reader, Acrobat and PSE9 installed.  I have successfully updated flash player many times with the usual adobe pop up window.  Presently I have ver 10.3.183.5.  Yesterday I got the usual pop up window indicating a newer version (10.3.183.10 I assume).  When I clicked "Install Now" it latched up with the following window:

      pic.jpg

      After waiting, I clicked the "X" and received no error.  My current version 10.3.183.5 is still working fine but no update occurred.  The only install log entry with a current date is:

      =O====== M/10.3.183.5 2011-09-28+15-05-16.627 ========

      0000 [I] 00000010 "C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10v_ActiveX.exe" -update activex

      =X====== M/10.3.183.5 2011-09-28+15-15-58.760 ========

       

      I'm not sure what the best way to proceed is.  If you have a link to an downloadable installer, I can do that but if so, here are some questions:

      1)  Should I just run the installer or should I 1st uninstall 10.3.183.5 via "uninstall programs" ??

      2)  Should I turn off my virus (MSE) first?

      3)  Should I turn off the windows firewall first?

      4)  Should I run the installer from a clean boot??

      Help will be appreciated.