7 Replies Latest reply on Oct 1, 2011 2:12 AM by pwillener

    Flash Update


      Hi - I am having great difficulty getting the new update to install.


      Running XP with IE8.


      After being prompted to install the update I then went onto Facebook and was promted to install the update to flash.

      I thought it had already installed, but it was on a back window waiting for me to click.

      I ran all the boxes as I should and then it downloaded and said it was installing, then stopped and said that it was unable to register.

      Tried uninstalling all the old versions and rebooting, disabling firewalls, anti virus etc but still goes back to the same point as unable to register.


      Any ideas?



        • 1. Re: Flash Update
          DeeBee132 Level 1

          I tooka screenshot if it helps:


          Adobe Flash player upgrade.jpg

          • 2. Re: Flash Update
            chris.campbell Adobe Employee

            Could you post back with your installer log?


            Where do I find the Flash Player installation log on Windows?


            You might also want to do a clean install to see if that helps:


            1. Download the stand alone uninstaller

            2. Close all your browser windows

            3. Run the uninstaller

            4. Restart your computer

            5. Delete the following folder, depending on your operating system type:

            • Windows 32bit - c:\Windows\system32\macromed
            • Windows 64bit - c:\windows\syswow64\macromed

            6. Download and install Flash Player located here:




            1 person found this helpful
            • 3. Re: Flash Update
              DeeBee132 Level 1

              Thank you Chris.


              I have done another clean install following all your steps (same problems)and have copied the Installer log for you:


              =O====== M/ 2011-09-30+22-48-07.796 ========

              0000 [I] 00000010 "C:\Documents and Settings\Dee\Local Settings\Temporary Internet Files\Content.IE5\2DKQTWBM\install_flash_player_10_active_x[1].exe"

              0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

              0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0003 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

              0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

              0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

              0006 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10x.ocx

              0007 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_ActiveX.exe

              0008 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10x_ActiveX.dll

              0009 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

              0010 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

              0011 [W] 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10x.ocx 80070005

              0012 [I] 00000018

              0013 [E] 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10x.ocx 80070005

              =X====== M/ 2011-09-30+22-48-33.203 ========


              Hope that is some help.

              • 4. Re: Flash Update
                pwillener Level 8

                Are you running the installer as an Administrator user?


                If not, please login as Administrator and run it, or right-click on the installer and select Run as Administrator.


                If yes, please follow the instructions in this tech note http://kb2.adobe.com/cps/494/cpsid_49419.html

                • 5. Re: Flash Update
                  DeeBee132 Level 1

                  Yes I am running it as an administrator.


                  I didnt proceed with those instructions as it said that it is not required for Flash Player 10 and above, but I will do that now and post my results.


                  • 6. Re: Flash Update
                    DeeBee132 Level 1



                    Thank you very much - that all seems to have worked, only problem is that it installed the google toolbar and I wasnt given the option to remove it.

                    It doesnt seem to be in the control panel either!

                    • 7. Re: Flash Update
                      pwillener Level 8

                      DeeBee132 wrote:


                      only problem is that it installed the google toolbar and I wasnt given the option to remove it.

                      That shouldn't happen if you used the download links that Chris posted earlier.