1 Reply Latest reply on Sep 30, 2011 7:32 AM by jcalderbank

    Access Violation

    jcalderbank Level 1

      My team is seeing a problem with an application whose purpose is to display documents.  The problem has been occurring ever since the aplication begain displaying PDFs (the PDFs are Adobe Acrobat PDFs).  Specifically, there is an access violation.  In troubleshooting the problem, we were able to produce the following error message:

       

      "the assembly instruction at AcroPDF+a825 in C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll from Adobe Systems, Inc. has caused an unknown exception (0xc000001d) on thread 5"

       

      Can anyone offer any insight as to any avenues we could take towards overcoming this access violation?

       

      The application in question is an exe called by a DLL.  The DLL is a component is an exe whose purpose is to retrieve and display documents.

       

      I have uploaded the logs and analysis files that we have produced with the Microsoft Debug Diagnostics application. They can be found at my "Stuff" tab.  We have collected the information for 2 instances of the access violation.  "Crash 1" is the original access violation.  "Crash 2" is the access violation that occurred with fnnavgtr.ocx removed (we have determined that this component is associated with the cause).  The data dumps were too big to upload.  My thanks for whatever insight can be offered.

        • 1. Re: Access Violation
          jcalderbank Level 1

          I found that I was unable to upload files.  The functionality is not available to me.  I will paste the end of the 2 logs here.  My thanks again for whatever insight can be offered.

           

          Crash 1 (w/ fnnavgtr.ocx)

          [9/25/2011 2:34:07 PM] C:\WINNT\system32\Wtsapi32.dll loaded at 0x76f50000

          [9/25/2011 2:34:07 PM] C:\WINNT\system32\WINSTA.dll loaded at 0x76360000

          [9/25/2011 2:34:07 PM] C:\WINNT\system32\WINSTA.dll unloaded from 0x76360000

          [9/25/2011 2:34:24 PM] C:\Program Files\FileNet\IDM\fnnavgtr.ocx unloaded from 0x04af0000

          [9/25/2011 2:34:24 PM] c:\PROGRA~1\filenet\idm\fncodoct.dll unloaded from 0x04fd0000

          [9/25/2011 2:34:26 PM] C:\WINNT\system32\mscms.dll loaded at 0x73b30000

          [9/25/2011 2:35:28 PM] C:\Program Files\FileNet\IDM\fnnavgtr.ocx loaded at 0x07f70000

          [9/25/2011 2:35:28 PM] First chance exception - 0xc0000005 caused by thread with system id 4268

          [9/25/2011 2:35:28 PM] First chance exception - 0xc015000f caused by thread with system id 4268

          [9/25/2011 2:35:28 PM] First chance exception - 0xc015000f caused by thread with system id 4268

          [9/25/2011 2:35:28 PM] First chance exception - 0xc000008f caused by thread with system id 4268

          [9/25/2011 2:35:28 PM] First chance exception - 0xc000008f caused by thread with system id 4268

          [9/25/2011 2:35:28 PM] First chance exception - 0xc000008f caused by thread with system id 4268

          [9/25/2011 2:35:30 PM] First chance exception - 0xc0000005 caused by thread with system id 4268

          [9/25/2011 2:35:47 PM] Second chance exception - 0xc0000005 caused by thread with system id 4268

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 2444. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 3188. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 2888. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 6060. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 4104. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 1556. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 4780. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 5200. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 5192. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 2712. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Thread exited. Exiting thread system id - 1672. Exit code - 0xffffffff

          [9/25/2011 2:35:47 PM] Process exited. Exit code - 0xffffffff

           

          Crash 2 (w/o fnnavgtr.ocx)

          [9/25/2011 4:07:12 PM] C:\WINNT\system32\Wtsapi32.dll loaded at 0x76f50000

          [9/25/2011 4:07:12 PM] C:\WINNT\system32\WINSTA.dll loaded at 0x76360000

          [9/25/2011 4:07:13 PM] C:\WINNT\system32\WINSTA.dll unloaded from 0x76360000

          [9/25/2011 4:07:40 PM] First chance exception - 0xc000001d caused by thread with system id 1356

          [9/25/2011 4:07:57 PM] Second chance exception - 0xc000001d caused by thread with system id 1356

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 2956. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 3468. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 3172. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 2736. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 2952. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 676. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 2720. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 1444. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 1704. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 4996. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Thread exited. Exiting thread system id - 4736. Exit code - 0xffffffff

          [9/25/2011 4:07:57 PM] Process exited. Exit code - 0xffffffff