- Renamed Project
- Deleted Proj Preview Files
- Loads 3-- Photos no problem
- Try to load all (15) files in directory. - Program hangs
- Restart Premiere Pro
- Try to load 1 WAV file - program hangs
Trying a lot of things, but nothing is happening.
Found a work around:
For some reason this version Of Premiere does not like the WAV file type.
Useing Sound Fourge 9 I was able to convert the ofending WAV files into MP3's an The imported into the project with no issue.
This project does not require the better audio so I'm a go on this project.
Still Need a fix for the WAV files. Next weeks projects will not be as forgiving.
>Sony Sound Fourge... Digital Juice
I generally do not do separate sound, but my suggestion would be to try a different program to open and "save as" for those files
I have not read of any "general" WAV problems with PPro... so it would seem there is something about those files, or those programs, that is causing problems
Hey John, Thanks for the reply.
Looks like the issue is with ALL WAV files. Can't import any WAV files. PRG Not Responding. Even tried some Sony sound Effects (which I have used before)
I have another rabbit to chase. But 1st a call to Adobe.
This EXACTLY describes the problem I am seeing. I cannot believe that a bug like this has been undocumented given the time available. This is with one significant exception: I can import wav files generated through the PremierePro plugin for SonicFire Pro. I uninstalled this plugin and the problem went away.
I will now see about getting the SonicFire people aware of this.
Update! - FIX...
Spent about 5 hours working with a 2nd level Adobe Support tech and we were able to track down the error. You’re not going to believe this.
Adobe Premiere was the only application affected by the bug. AF, Encore, Audition were all able to open a WAV file with no problem. Premiere would lock up (Not Responding) as soon as you tried to open a WAV file.
Come to find out it was not an Adobe problem after all. I installed the Smart Sound plugins in June/July of this year and that plugin was the issue. Once it was removed I could import Wav files again.
Smart Sound has upgraded the plugin and the new plugin works just fine.
My thanks to the Adobe tech who stayed with the problem until it was resolved. And I suggested to the SmartSound tech that they find a better way to notify users when they find a bug of this magnitude. But you might guess how well that was revived.
Thanks for reporting back with what worked.
If you don't mind, please respond on this thread with your case number for the Adobe Technical Support case. This is both so that I can make sure that the agent who helped you gets credit and so that I can look into the case notes and determine what we may need to write up for a public-facing document about this issue.
Im not sure if you have solved the issue, but i have found that it was any wav file regardless of where it came from that would hang premiere. so i converted to wav to an mp3 and premiere rendered no problem- havent worked out whhat is causing the issue, but being mindful and using mp3 instead of wav files as a work around for the interum