1 Reply Latest reply on Oct 3, 2011 1:24 PM by Frustrated in AZ

    Digital edition does not recognize new sony e-reader WIFI

    SandyM1979

      Hi everyone!

       

      Digital edition does not recognize my new sony e-reader WIFI. How can I solve that problem?

        • 1. Re: Digital edition does not recognize new sony e-reader WIFI
          Frustrated in AZ Level 4

          I'm sorry, but I don't think I can help you because there is not enough

          information in your post and I'd have to make too many assumptions.  Here's

          a start on what we need to know in order to put some context around the

          question you've posed.

           

          First, is this your first ereader?  If so, have you used ADE before with

          another ereader?  If you haven't used ADE before, did you register with the

          Adobe website before you downloaded ADE?

           

          Next, what is the model number of the ereader?

           

          Are you getting messages from ADE?  If so, what do they say?

           

          Did you register your SONY ereader with the SONY Reader Store?

           

          Have you update the ereader's software on the SONY website?

           

          You mention Wi-Fi: does this mean you're trying to access ADE via the SONY's

          Wi-Fi?

           

          What kind of computer operating system are you using - Windows with XP?

          Windows 7?  MAC with Leopard/Snow Leopard/Lion?

           

           

          All of these factors could contribute to your problems.

          ==================