6 Replies Latest reply on Oct 21, 2011 8:49 AM by Steve Grisetti

    Smartsound does not work


      Just installed PRE 10 and tried to use SmartSound for the first time, I get a window popping up(Smartsound Adobe Plugin 32) that says, "Error: could not run Sonicfire Pro. Please make sure Sonicfire Pro is 5.7 or higher and is properly installed and try again."  I hit "ok" and another window pops up - (Smartsound Adobe Plugin 32) - saying "Failed to start sonicfire pro. Please reinstall the application and try again."  I hit OK and now what?. I've tried uninstalling the contents and then the PRE software and reinstalling everything, but I get the same message when I click on smartsound. What is the solution? Thanks