Trying to open a particular cs3 file in cs 5.5. I can open it fine in cs3. Currently I have both on my machine but others in the department do not and may need to access file. I am on Windows 7.
Here is the problem signature of the file:
|Problem Event Name:||APPCRASH|
|Fault Module Name:||HYPERLINKS.RPLN|
|Fault Module Version:||220.127.116.11|
|Fault Module Timestamp:||4d78cafc|
|Additional Information 1:||0a9e|
|Additional Information 2:||0a9e372d3b4ad19135b953a78882e789|
|Additional Information 3:||0a9e|
|Additional Information 4:||0a9e372d3b4ad19135b953a78882e789|
It looked like it might be because of the hyperlinks in it so I tried opening a different file with hyperlinks and did not have a problem. Any suggestions would be greatly appreciated.
Well, the first thing you can do is update to 7.5.1.
Is this doc part of a book?
We just got the whole department to cs5.5. We are a little slow on the upgrading. Is the update something I can download or do I have to buy the update?
No its not part of a book.
Dot updates are free (and usually automatic).
Go to Help > Updates...
The updater should handle the rest...