9 Replies Latest reply: Oct 7, 2011 12:20 PM by Sandeep V. RSS

    Distributed Form has Stopped Collecting Responses

    rchaney1 Community Member

      I have created an order form using Acrobat X and distributed through Acrobat.com to collect responses on our local server.  The process has been working fine for the past two months, but has suddenly stopped working this week.  I can see from the tracker that the responses are still coming in, but when we select  “View Responses”, the response comes back that there are no updates.

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      Another problem is that the response file have grown significantly in size even though the collect responses are saved and archived each day.  It has become very large.

       

      When the original was created, it was saved as a Reader Extended PDF – Enable Additional Features.  Is it possible that this is causing the problem?

       

      Can anyone help me with this?

       

      Thanks