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why does my dowload of Falsplayer 11 go to harddrive????????????????

New Here ,
Oct 07, 2011 Oct 07, 2011

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what is up with trying to instal the New Flash Player 11 when it goes to Hard drive? and the only thing i get is just the installer nothing else HELP Plus when i go to my hard Drive there is nothing there showing the Flash player 11.

i have windows 7 64bit  i can you all the serous help

what happen to getting online tech support for issues like this?

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Adobe Employee ,
Oct 07, 2011 Oct 07, 2011

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which browser are you using and is it a 32-bit or 64-bit version?  i'll supply a link to the installer that you'll need to complete the installation.

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New Here ,
Oct 07, 2011 Oct 07, 2011

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I use the 64 bit and I have windows 7

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New Here ,
Oct 07, 2011 Oct 07, 2011

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I have tried most of the day to install flash player 11.0 for the windows 7 64 bit but it will go so far and then tell me it as failed and I re try it and it does same thing

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LEGEND ,
Oct 08, 2011 Oct 08, 2011

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SarahC Eley wrote:

it will go so far and then tell me it as failed and I re try it and it does same thing

Can you give us the exact message you are getting?

Also, can you post the contents of file FlashInstall.log in C:\Windows\syswow64\Macromed\Flash ?

P.S. does the same thing happen if you use the installer from http://forums.adobe.com/thread/909550 ?

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New Here ,
Oct 08, 2011 Oct 08, 2011

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all the message saids is that it failed nothing more. No I haven't try the link you gave me .but I will try itnow.

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New Here ,
Oct 08, 2011 Oct 08, 2011

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I jst down loaded the link you gave me for the 64 bit and it saidsit is installed .But how do I know it really is in there ?????????

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New Here ,
Oct 08, 2011 Oct 08, 2011

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it saids it is there but I wonder if there away to check and see if it is??

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LEGEND ,
Oct 08, 2011 Oct 08, 2011

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Did you check in C:\Windows\syswow64\Macromed\Flash ?

Did you check in C:\Windows\system32\Macromed\Flash ?

Did you check if it works: http://www.adobe.com/software/flash/about/ ?

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LEGEND ,
Oct 07, 2011 Oct 07, 2011

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Sorry, I do not understand what your problem is.  Where else would it install than on the hard drive?

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New Here ,
Oct 07, 2011 Oct 07, 2011

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I don’t know but its not showing up in the hard drive so you tell me where would it go cause I get message that the down load was done but when I go there its not in the hard drive.

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