1 - You may search at http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US to find help for Windows issues, including finding out if there is a newer installer
2 - I use Win7 64bit Pro and it has more security "features" than the WinXP on my last computer... and I think W7 Ultimate has even more security "features" that sometimes get in the way of getting work done, so you might search at the above link to find out if there is a way to turn those features off to install a program
3 - Even if you are the computer Administrator, some odd errors are fixed by clicking the program icon and then selecting Run as Administrator option... I know that for Encore CS5 the ONLY way to create a dual-layer DVD is to use Run as Administrator, while creating a single-layer DVD works with just a regular click of the program icon
It also doesn't hurt to run a tune-up program like Advanced System Care to clean up your system. Even if your computer is "brand new" it's full of jump files and fragmentation.
I use it weekly and even my 6 year old computer runs better than new!
John many thanks for the suggestions. I have tried all of that but still no luck.
Steve and Bill. Thank you also. Tried everythin but still get the options popup window. I agree it seems like a windows installer issue but why did photoshop elements 10 install ok but premiere elements 10 did not. Weird.
why did photoshop elements 10 install ok but premiere elements 10 did not. Weird.
Just a guess on my part, but as those two programs are quite different, and interact with the system in different ways, I'd say that the installer for PrE just needs to do something, that PSE does not, or that the department that coded the PrE installer (different areas of Adobe), just did something differently.
Going back some years, IIRC, there were issues with installations for both PS and PrPro, with a then-current version of MSI. For that issue, MS issued a new, improved MSI module, and the trick was to install that, then the Adobe programs. Have not heard of an MSI issue with Adobe programs, in some years. I also think that the above issue was with early Vista, but could be wrong.
Wish that I had a fix for you, but if you have checked MS for an updated MSI module, and found none, then I am out of ideas.
Could you please attach following logs so that we can debug this issue:
1) Location: - Start ->Run->%temp% -> PRE10.log
Start-> Run->%temp% ->Elements10Organizer.log
I can find Elements10Organizer.log in %tmp% but I can not see PRE10.log. How do I attach the file to a post?
I still cant' find PRE10.log. How do I attach files to my post?
It seems like issue is with Premiere Elements and not with Elements Organizer. In case of Win 7 64 bit, you need to use 64 bit installer DVD. Could you please check at your end that whether you are using right DVD.
It would be great if you can send us screenshot of DVD Autoplay screen and also screenshot of items inside link "Browse DVD Contents".
Thanks & Regards,
I'm having the same issues with installing premiere elements 10.
i have windows xp sp2, have enough disc space and memory to install the program. i am the only user on the computer with admin privileges
this is what I see when i click on setup.exe on the dvd. see this animated gif for visual: http://i.picasion.com/pic47/578e12bea8e438c33e7baa41cd0a3d82.gif
First the adobe install splash screen pops up. I click on install premiere 10. A popup indicates installshield working. Then finally the msiexec parameter window popups and ends there.
note: ignore the endless loop, the install process just ends with the msiexec popup window.
At first i thought it might be a msiexec issue, according to info i found, i tried to reregister msiexec. typed msiexec /unregister followed by msiexec /regserver but the problem didn't go away
Then I tried updating msiexec to version 3.1 but the new version didn't install. I tried updating msiexec to version 4.5. the new version of msiexec installed, but the same problem remains
a few weeks ago i installed and removed netframe thought that might be a problem, but it wasn't.
I also tried manually typing in msiexec and the msi package on the dvd, but it tells me to use setup.exe
If i install/uninstall something (going through to the start > settings > control panel > add/remove programs) installshield works.
not sure what to do next. i read this thread from the top and mentions the log files in the temp directory, i can't find any of these files.
Your description of what happens and your animated gif are exactly the same as for me using Windows 7 Ultimate 64 bit. I also tried reregistering msiexec.exe and I tried manually installng the msi packaed with the same results. Install_Guru have you got any ideas to help both of us?
1 person found this helpful
ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
the problem is adobe's fault, a faulty script or something on the dvd.
in my situation, to get this program installed, i decided to do the following:
1) optional: copy the install dvd to hard drive.
2) locate the adobe premiere elements 10.msi file.
3) type in msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
to unpacked the msi archive.
4) go into the c:\tempfolder/programfiles/Adobe
5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe folder so it sits with the rest of your adobe programs
6) you have to make your own desktop icon
7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
so download it if necessary. the ApplicationManager2.0_all.exe file will silently install.
works after that.
Message was edited by: NewPremiereElements10User edit: "a faulty script or something on the dvd"
I sent you the screenshots and a video of the issue happening to email@example.com and firstname.lastname@example.org. Have you had a chance to look at them yet. The suggestion by NewPremiereElements to extract the files and then to install using the command line works but I'm not sure if that puts all the files and registry items in the correct places.
Thanks mate. That certainly works but I'm hoping the Adobe guys will sort it out properly. Do let me know how it tests.
I too have had this problem. When I install Photoshop Premiere elements. When I install it the msiexec.exe pops up. I dont really expect anyone to answer this because I know its a bit old (few months) But the problem still perisists. I have chated with support but they really dont know much. At times I would ask a question about something and they could not give me answers. At one time I was told to install it on a non network drive. I said I dont understand that, my computer is on a network. How do I do that. He could not asnwer that question so just moved on. All the things they did were very basic. Reinstalling the msiexec, running fix from ms for installs. Loging in as local users etc. Frankly the support was poor, quite surprising really. It also took them forever to respond. I had to get tough with them when they kept saying oh just wait someone will get back to you and never did.
In the end it is not fixed despite their support spending at least 4 hours on it. They said oh you need to reinstall windows. I asked if a soft overlay of the OS would fix it they assured me it would. Sadly they seem to say what you want to hear to get you to go away. Well I have done two overlays and still exactly the same error. No change at all. Virtually everything that can be done has been done, short of hitting format. It seems the last resort for all support people is to say, Its Microsofts fault call them. It seems to me that there is something seriously wrong with their install, and the support of that install. Even if it is microsofts fault, companies should find the problems with MS software and then repair them, if they want to provide support. Did I meantion I do support all day long for my company. Sure there are things that MS does badly, I find a soulution, grumble about it and then fix it. There are logical reasons why this error occurs and it basically has not become so serious of a problem that they have not put their techies on it. So you get the lowest level of indian support available, by the way there is not support provided on weekends. And their customer support is even more useless, when you directly ask them questions they refuse to answer.
Anyway as I say I dont expect anyone to answer. The problem seems too much for me and their support people. My company now wants me to see if I can return it and is upset that I have spend so much time on it and achieved nothing.
The solution mentioned above is a good try eg make it a stand alone program, and it works. However it does not integrate the program into your system, Photoshop organizer or PS Elements.
Thanks for listening.
I managed to get a solution to this a couple of days ago. I went through the online support and on the fourth session a solution was found. I had to make the default administrator account visible - cmd window, 'net users administrator /active:yes' (without quotes), close cmd window, go into control panel and set a password for the administrator account, shut down, restart, log on as administrator, copy the contents of the installation DVD to the C drive (or just use the downloaded version if that is what you purchased), run the setup from the copied folder. It installed without any problem.
I don't know what would happen if I tried to install using my usual account but Premiere Elements 10 works fine now.
Do contact me if you need any further information. I know how frustrating this has been!
Im not at work today, may not be able to try today. But will get back to you tomorrow. Im not sure that I have not tried this already, as I did try to log on as local administrator and had same propblem. It sounds like your administrator account was hidden or disabled. I think some installs do this. It sounds like your running Windows 7 (not sure). My computer is XP Proffessional and its on a Domain.
I will get back to you with my results.
I am using Windows 7 64-bit on a stanalone PC (on a local workgroup but not on a domain) and the administrator account was hidden in my installation. I'll be interested to see if that does work for you.
In MAC go and change the date to Nov 25 2011 (In System preferences). Then install the program normally. It will work.
That is interesting.
I am surprised that MSI.exe would even run on a Mac, as it is a Microsoft Installer routine, but then I have to admit that I know almost zero about Mac's.
the solution you suggested does not work. First for others who may be following this saga, the command that should be used to expose a hidden administrator is:
net user administrator /active:yes
John, you added an "s" in your command eg Net users, which does not work. It should be "net user" , a natural mistake.
In your version of windows Windows 7 they hide the administrator account, depending on how you set it up. Of course programs like to be installed as administrator. What you did was exposed the administrator login so that it could be used to create all the right permissions etc.
In my case the Administrator user was already exposed. So your nice little command that might work for others, is uncessaary for me, and maybe? all XP users.
But thanks for the try. Im always happy to try.
Bill Hunt and jaimearomero1234,
Im not sure if your having fun with us or not but this is not a mac install its a MS XP Professional install.
I assure you, that I am not poking fun, and am as confused by that reply, as you are.
Only thing that I can imagine is that that post refers to something else, besides a "MAC" = Macintosh. I am waiting for the clarification, as I too am lost.
I had the same issue when installing Premiere Elements 10. After several hours I learned that there was a legal issue between apple and adobe which prevented to renew a license on time and the legal rigths had expired by November 2011. Therefore, in order to install the Premiere Elements 10, the date on the computer had to be changed before Nov 25/2011. I am a MAC user. I did it and it work. I know how frustated an issue like this can be.
Therefore, you can give it a try in windows also: Change the date before Nov. 25/2011 and try to install it. Then change the date again to the actual one.
If it works, please post it so other users are benefited also.
I hope it works.
Thank you for that clarification.
I had not encountered that problem, or that fix before, so was left scracthing my head, but if it works, then great.
Appreciated, and good luck to the OP,
Well in my case it didnt fix it.
I have reinstalled windows doing a soft overlay, and now upgraded to sp3 still no luck.
I was getting this error with both Premiere Elements 10 (64-bit, DVD) and 11 (64-bit download) on Windows 8 (64-bit).
This solution worked for me on Windows 8 Professional (64-bit) for Adobe Premiere Elements 10 (64-bit).
One change to it was I only needed to enable and log in as the Administrator account. It was not necessary to copy all the files off the DVD.
Hi Stephen .... could you help me out by confirming whether Premiere element 10 and Photoshop elements 10 are working on your Windows 8 professional? I am currently on Windows 7 but am thinking of upgrading to Win 8 under the USD14 offer... but only if these 2 software work with it.
Your help will be greatly appreciated. Thanks
Sure. Give me a day or so.
I have a fresh install right now on a new Windows 8 machine. Both install and launch just fine (after I got Premiere 64 to install). But I have yet to really try much other than bringing up the workbench.
I have a Nikon (NEF) and a Sony HD camcorder (AVCHD). I'll try translating both of those and saving out a JPEG and DVD burn, respectively.
I also have both installed on a Windows 7 64 machine that I want to do an upgrade on. I'll let you know if that machine can do the same (with bluray burn) when I'm done...
Hey thanks for the quick response. I too have a Nikon - the D7000 - so deal a lot with NEF, and also have a Canon HD camcorder - so deal with AVCHD - so your inputs would be great.
Windows 8 renders NEF files with a preview right in Windows Explorer now, that was nice.
On the fresh install machine, Photoshop Elements kept asking me to re-activate again. I've seen this before on regular Photoshop. You have to activate using the administrator account to get around that. (If you do a clean install, installing everything on that Administrator account should probably make this a non-issue). Working inside, everything seemed to be okay. The operations all worked, but I kept blinking between a cursor and a spinner like it was polling or thinking about something off and on a lot. Not sure if that's related to the activation or not.
Premiere Elements 10 had no such issue (probably because I did install that one on the Administrator account). I was able to encode an AVCHD as Flash and upload it to photoshop.com without a problem.
I'll try the upgrade machine next.
Thanks for the info Stephen - that was music to my ears (I am kinda keen to get my hands on win 8) - shall await the upgrade report from your end . Cheers
Upgrade went smooth. Both programs continue to work great. "Blink & Think" does not exist on Photoshop with the upgrade and it didn't prompt me to re-activate or anything either.
Worked for me!!
1. Run CMD as Administrator
2. in command window: net user administrator /active:yes
3. switch user
4. log in as administrator
5. run install (I ran from DVD with no issues)
Thanks, I've been banging my head against this for a year now.