4 Replies Latest reply on Oct 11, 2011 9:57 AM by John T Smith

    No video playback in Premiere Pro CS5.5


      Video playback is completely unresponsive. the program monitor's show through to whatever is behind the program (for instance - the desktop or whatever else is open). I have a GTX560 Ti graphics card and i've already enabled it as a supported CUDA for the 'Mercury Playback Engine GPU Acceleration'. I'm new to using forums for help with these matters. please help.

        • 1. Re: No video playback in Premiere Pro CS5.5
          John T Smith Adobe Community Professional & MVP

          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0

          What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0

          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0


          Report back with the codec details of your file, use the programs below


          For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

          For Mac http://mediainfo.massanti.com/


          Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project


          More information needed for someone to help http://forums.adobe.com/thread/416679


          Some is general about your computer and OS, some is specific to video editing


          Build a Configuration file http://www.piriform.com/speccy


          Brand/Model Computer (or Brand/Model Motherboard if self-built)


          How much system memory you have installed, such as 2Gig or ???


          Operating System version, such as Win7 64bit Pro... or whatevevr

          -including your security settings, such as are YOU the Administrator

          -and have you tried to RIGHT click the program Icon and then select

          -the Run as Administrator option (for Windows, not sure about Mac)


          Your Firewall settings and brand of anti-virus are you running


          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"

          -or the brand/model graphics chip if on the motherboard

          -and the exact driver version for the above graphics card/chip

          -and how much video memory you have on your graphics card


          Brand/Model sound card, or sound "chip" name on Motherboard

          -and the exact driver version for the above sound card/chip


          Size(s) and configuration of your hard drive(s)... example below

          -and how much FREE space is available on each drive (in Windows

          -you RIGHT click the drive letter while using Windows Explorer

          -and then select the Properties option to see used/free space)


          Windows Indexing is BAD http://forums.adobe.com/thread/676303


          While in Properties, be sure you have drive indexing set OFF

          -for the drive, and for all directories, to improve performance


          Some/Much of the above are available by going to the Windows

          Control Panel and then the Hardware option (Win7 option name)

          OR Control Panel--System--Hardware Tab--Device Manager for WinXP


          And the EXACT type and size of file that is causing you problems

          -for pictures, that includes the camera used and the pixel dimensions


          Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0

          • 2. Re: No video playback in Premiere Pro CS5.5
            Jim_Simon Level 9

            That kind of behavior is almost certainly caused by the graphics driver.  Try downloading the latest stable release directly from the nVidia web site.

            • 3. Re: No video playback in Premiere Pro CS5.5
              PRKR JB Level 1

              Wow i spent a lot of time going through all of these recommended links. I did everything you said and i finally figured it out right before i was about to send you a HUGE reply. I just needed to Adjust Video Image Settings under the Nvidea Control Panel to use NVidea settings rather than video player settings. A really easy fix. I'm glad it wasn't something bigger. Thanks anyways, sorry if i wasted your time. I have learned a lot though and not only about putting together a clear post for my problem to be solved.

              • 4. Re: No video playback in Premiere Pro CS5.5
                John T Smith Adobe Community Professional & MVP

                No time wasted... all problems need help, just sometimes that help means asking for more information


                Glad you found a solution