4 Replies Latest reply: Oct 11, 2011 9:57 AM by John T Smith RSS

    No video playback in Premiere Pro CS5.5


      Video playback is completely unresponsive. the program monitor's show through to whatever is behind the program (for instance - the desktop or whatever else is open). I have a GTX560 Ti graphics card and i've already enabled it as a supported CUDA for the 'Mercury Playback Engine GPU Acceleration'. I'm new to using forums for help with these matters. please help.

        • 1. Re: No video playback in Premiere Pro CS5.5
          John T Smith MVP

          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0

          What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0

          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0


          Report back with the codec details of your file, use the programs below


          For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

          For Mac http://mediainfo.massanti.com/


          Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project


          More information needed for someone to help http://forums.adobe.com/thread/416679


          Some is general about your computer and OS, some is specific to video editing


          Build a Configuration file http://www.piriform.com/speccy


          Brand/Model Computer (or Brand/Model Motherboard if self-built)


          How much system memory you have installed, such as 2Gig or ???


          Operating System version, such as Win7 64bit Pro... or whatevevr

          -including your security settings, such as are YOU the Administrator

          -and have you tried to RIGHT click the program Icon and then select

          -the Run as Administrator option (for Windows, not sure about Mac)


          Your Firewall settings and brand of anti-virus are you running


          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"

          -or the brand/model graphics chip if on the motherboard

          -and the exact driver version for the above graphics card/chip

          -and how much video memory you have on your graphics card


          Brand/Model sound card, or sound "chip" name on Motherboard

          -and the exact driver version for the above sound card/chip


          Size(s) and configuration of your hard drive(s)... example below

          -and how much FREE space is available on each drive (in Windows

          -you RIGHT click the drive letter while using Windows Explorer

          -and then select the Properties option to see used/free space)


          Windows Indexing is BAD http://forums.adobe.com/thread/676303


          While in Properties, be sure you have drive indexing set OFF

          -for the drive, and for all directories, to improve performance


          Some/Much of the above are available by going to the Windows

          Control Panel and then the Hardware option (Win7 option name)

          OR Control Panel--System--Hardware Tab--Device Manager for WinXP


          And the EXACT type and size of file that is causing you problems

          -for pictures, that includes the camera used and the pixel dimensions


          Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0

          • 2. Re: No video playback in Premiere Pro CS5.5
            J. Simon Community Member

            That kind of behavior is almost certainly caused by the graphics driver.  Try downloading the latest stable release directly from the nVidia web site.

            • 3. Re: No video playback in Premiere Pro CS5.5
              PRKR JB Community Member

              Wow i spent a lot of time going through all of these recommended links. I did everything you said and i finally figured it out right before i was about to send you a HUGE reply. I just needed to Adjust Video Image Settings under the Nvidea Control Panel to use NVidea settings rather than video player settings. A really easy fix. I'm glad it wasn't something bigger. Thanks anyways, sorry if i wasted your time. I have learned a lot though and not only about putting together a clear post for my problem to be solved.

              • 4. Re: No video playback in Premiere Pro CS5.5
                John T Smith MVP

                No time wasted... all problems need help, just sometimes that help means asking for more information


                Glad you found a solution