4 Replies Latest reply on Oct 11, 2011 6:25 PM by The Picky One

    PM6.5 upgrade to CS5.5

    The Picky One

      Good evening all,

       

      I just ordered the CS5.5 upgrade for my PM6.5 from Adobe.  It will not install and Adobe support is telling me my CS5.5 is for PM4.  The side of the box clearly states that in order to install this update I must have PM6.x or 7.x.  I cann't seem to find the spot on Adobe's site now where it told me this is the right upgrade.  Two questions,

      1.  Is it possible to upgrade PM6.5 to CS5.5?

      2. Did I order the wrong product and if so what is the correct product?

       

      Many thanks,

        • 1. Re: PM6.5 upgrade to CS5.5
          BobLevine MVP & Adobe Community Professional

          If you upgraded PM back in the day, you used the same serial number, IIRC. The problem here is that you have a PM 4 serial.

           

           

           

          You need to call back and let them know the reason the serial appears to be from PM4 is that you used that as the basis for upgrading to PM5, 6, 6.5.

           

           

           

          If they refuse to help, ask to speak to a supervisor.

           

           

           

          Bob

          1 person found this helpful
          • 2. Re: PM6.5 upgrade to CS5.5
            The Picky One Level 1

            Bob,

             

            Thanks for the speedy reply.  Yes, we did some checking here and actually did start out as PM4.  I'll get back to support tomorrow.

             

                     Eric Loch, Pres./Owner

            Eric J. Loch Diamonds & Fine Jewelry

                             Professional Diamond Hunter

                                Certified Gemologist, AGS

                                Graduate Gemologist, GIA

                                        Master IJO Jeweler

                                             and Nice Guy

             

                         Enjoy the day, Life is too damn short!

            • 3. Re: PM6.5 upgrade to CS5.5
              BigJohnD Level 3

              Bob Levine wrote:

               

               

              You need to call back and let them know the reason the serial appears to be from PM4 is that you used that as the basis for upgrading to PM5, 6, 6.5.

              We're going back a bit, but I seem to recall upgrading from PM4 to PM6.5 required the purchaser to give the PM4 to Adobe BEFORE buying the PM6.5 CD.  The newer versions of PM need a new style, much longer serial number required.

               

              What I'm saying is, you have a copy of PM6.5 installed, then you must have had the newer longer serial number to have installed it.

               

              Again, my memory is rusty, but if you're happy searching the registry, you should find the serial number.  It's part displayed in the Help -> About splash, which will give you a string to search with.

               

              Let's hope my grey matter hasn't been fully converted into a pickled walnut yet.

              • 4. Re: PM6.5 upgrade to CS5.5
                The Picky One Level 1

                Thank you.  Yes we did have PM4.  Will deal with support next.

                 

                         Eric Loch, Pres./Owner

                Eric J. Loch Diamonds & Fine Jewelry

                                 Professional Diamond Hunter

                                    Certified Gemologist, AGS

                                    Graduate Gemologist, GIA

                                            Master IJO Jeweler

                                                 and Nice Guy

                 

                             Enjoy the day, Life is too damn short!