...Could it be something with the program I am trying to capture? ...
That's probably exactly what the issue is!
Unfortunately with so many applications in the world there is no way to ensure Captivate can capture them all perfectly. To be honest, I'm shocked it does as well as it seems to!
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I am having this same issue with Captivate 4 today. I'm stumped. I'm recording in training mode from IE. It's not even in a "unknown software".
In fact, my training mode recording isn't even adding in the text entry fields for me. Do I need to do those myself? I thought it did those for me?
It's also not catching all of the places people need to click to move on. Do I need to go back and manaully add those?
Captivate seems to be winning the battle today. *Sigh*
Captivate can only add in those elements that it can detect are necessary when you are capturing. Some applications (including web applications that you view in a browser such as IE) do not advertise their screen events in a way that Captivate recognises.
In such cases you need to resort to manual captures to grab the screens, and if a text box or similar is NOT inserted automatically, then you'll need to add those in later as well.
Don't automatically assume the issue is with Captivate. It cannot always compensate for the myriad of different ways that people choose to program their applications.
I have discovered manual captures to be my best friend during this process along with manually adding text and click boxes. The project is coming along nicely and is going to work how I want it to. Thanks for all the advice.
Yeah, it is looking like I'll have to manually add in what I need.
Thanks for the help!