2 Replies Latest reply on Oct 31, 2011 1:03 PM by RorohikoKris

    ERROR [server] T - InDesign Instance crashes...

    jeremiah-swanson

      We have had intermittent problems where our InDesign Server Instances crash. The console looks like below -

      ServerError.png

       

      It throws an "Error T", which I have no idea what it is and cannot find anything about it. I've looked in the event viewer and there is no information and the faulting application. Has anyone seen this before? Known causes? Possible solutions to prevent/handle this?

       

      Any help would be great!

       

       

      Production Server Hardware -

       

      Windows Server 2008 R2 x64

      Two of these processors - Intel Xeon CPU X5570 @ 2.93 GHz - 8 cores

      20 GB of memory

       

      Software Running -

       

      Adobe InDesign Server CS5 v 7.0.3

      Running 9 instances on this server

       

      We are utilizing ID LBQ as well.

       

      Also, every single instance had this error in a 5 minute time period.

        • 1. Re: ERROR [server] T - InDesign Instance crashes...
          jeremiah-swanson Level 1

          Has anyone seen this error before? Any input from the community at all?

          • 2. Re: ERROR [server] T - InDesign Instance crashes...
            RorohikoKris Level 2

            Hi Jeremiah,

             

            I've seen the exact same error before, in a somewhat similar environment. In my case it was due to some odd timing problem - I never fully diagnosed it but I did manage to fix it; I did not have time to really figure out exactly what caused the issue.

             

            The issue happened in an environment where the Windows file server is being accessed externally as well as by the InDesign server. ("External" is for operations originating from the external machine, "InDesignServer" is for operations originating from an ExtendScript being run by the InDesign server).

             

            This is what I thought was happening:

             

            External: delete old .indd file

            External: issue a request to the InDesign Server

            InDesignServer: pick up request, start processing job

            InDesignServer: create new .indd file by same name

            InDesignServer: save and close

            InDesignServer: signal external that job is done

            External: pick up new .indd file and preview

             

            What really happened is that for some reason, some component in the setup mucked up the time line (Linux, Samba, Windows 2008? Dunno).

             

            Even though the External issued the 'delete old .indd file' way before even launching the request, for some reason the delete command only got executed some time later - smack in the middle of the InDesign Server processing. That pulled the rug from underneath the server and caused the exact same crash as you're seeing.

             

            So, this is what really happened during busy times:

             

            External: issue a request to the InDesign Server

            InDesignServer: pick up request, start processing job

            InDesignServer: create new .indd file by same name

            External: delete old .indd file << Kaboom! This operation was launched much earlier but only now gets actioned, and actually deletes an active file being used by InDesign

            InDesignServer: save and close

            InDesignServer: signal external that job is done

            External: pick up new .indd file and JPEG preview

             

            The solution was very simple: have the script delete the old .indd instead of having the external machine do it. That resolved the issue for me.

             

            External: issue a request to the InDesign Server

            InDesignServer: pick up request, start processing job

            InDesignServer: delete old .indd file

            InDesignServer: create new .indd file by same name

            InDesignServer: save and close

            InDesignServer: signal external that job is done

            External: pick up new .indd file and JPEG preview

             

            Hope that is helpful!

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