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Try these resources:
Installation help and product help
Monday–Friday, 5am–7pm PST
Licensing, registration, web subscription services
7 days a week, 5am–7pm PST
Adobe Volume Licensing (business accounts)
Monday–Friday, 5am–5pm PST
TTY (Telephone Typewriter)
Thanks Jay but I am not in the U.S and I think all those are stateside numbers. The link is where I tried before, that then sent me to another adobe section where one chooses a product and then gets the option to contact support, when clicking that link one is greeted with this message from adobe
If you need help with your Adobe products, please use the online resources available to you.
and so one goes around in a circle - i know they probably do not mean to be so illusive but essentially they are suggesting - sort it out for yourself, we are not here to help you . . .
When I want to buy something I get on-line sales advisors falling over themselves to deal direct via 'chat' or telephone . . . wish it was the same when things go wrong - just an email address would be wonderful. I have tried all the on-line advise but to no avail.
anyway - thanks for trying to help jay