Sometimes when I click on the Edit->Transitions button, it crashes the program and Windows reports it stopped working and attempts to search for a solution. Other times it says "Loading..." basically forever (I've waited minutes).
I'm running Windows 7 Home Premium SP1 on a notebook with 4GB RAM and plenty of free disk space
Should I try reinstalling it? If so, how? I downloaded it and don't have any media.
I'd work through the checklist at the front of this ARTICLE. If nothing helps, then I would go down-thread and follow the various links. They kind of work up in "degree of difficulty."
VDOSurfer - that link provided the solution. It was a conflict/incompatibility with Program Files/DigitalPersona/bin/dpagent.exe on my HP notebook.
Fortunately I don't use that software so disabling it completely will work for me.
Thanks so much. Also thanks to Bill Hunt - that is a good link as well