I have just newly installed RoboHelp X5 for .NET on my
Windows XP, SP2 PC with Opera 9 (default) and Internet Explorer 6
When I click the first or second item in the "Help" menu of
RoboHelp, nothing happens
. I.e. it looks as if the IE was trying to do
something. But nothing is visible on the screen.
The same behavior I get when I try to test the
Context-Sensitive help of a tiny FlashHelp or WebHelp project.
Below I describe what I do, perhaps I'm missing something
1. Install RoboHelp X5 Pro.Net
2. Start RoboHelp
3. Click the first item in the "Help" menu.
Just nothing happens. This behavior is true for ALL help that
seems to use a browser.
We have tried on several machines. Always the same nonsense.
All PCs except mine use IE as default browser.
4. Create any Help-Project that relies upon a browser (e.g.
WebHelp, FlashHelp). Just two topics. Project name in my case:
5. Generate the project and press "View Result". The result
is displayed in the default browser (Opera 9 in my case). This is
6. Create Map-Ids for Context-Sensitive Help for the
available topics in the project. Generate project.
7. Start "CSH-Test", choose the appropriate "FlashHelp.htm"
and map-id-file. Press "Show Help".
Nothing happens. Obviously the Internet Explorer is trying to
do something. But you don't see anything on the screen.
The same utterly disappointing result you get when you create
a small C# application (derived from the example installed with
By the way:
If I create a HTML-Help instead of a FlashHelp or WebHelp
project everything works as expected, even my own C# application.
For HTML-Help there are, however, much cheaper tools than RoboHelp.
We want to use FlashHelp.
I suppose that all this misbehavior comes forth from the same
And as I can't open the online-help I cannot even try to
figure out what could be wrong
it looks like you are reading RHs airplane help (this opens
up the help on their server rather than the local help). If you are
having trouble reading the help, click the Tools menu | Options,
select the General tab and select 'Use offline help'....that's a
start. Hopefully others can help you with the more dramatic issues
you are experiencing.