I had the CS4 and CS5 Master Collection installed on my Macbook Pro and Mac Pro. I have recently reinstalled the OS and did not deactivate the software before I did this. How do I go about doing this so I can reinstall the software? The software serial number thinks that I already have the software installed because it has not been deactivated but I am just trying to reinstall it on the same computers since I wiped the hard drives.
If you're having problems reactivating your software, and have no way of deactivating its previous installation(s), then the only way to do it is to contact Adobe cust service / tech support, who with luck can work on it from their end.