1 Reply Latest reply on Oct 14, 2011 9:54 PM by John Hawkinson

    InDesign CS5.5 Crash on launch (OS X 10.6.8)

    dogtod

      Hi,

       

      InDesign CS5.5 currently crashes on launch when launching from the dock or the app direct, throwing up a crash report (http://pastebin.com/8dNiiSWu).  If launching from a document, InDesign launches, throws up a crash report, but you can still work on the document. Can still print/pdf but on closing another crash report is thrown up.

       

      Have uninstalled/reinstalled, deleted the prefs, removed the SING folder, no joy. Still replicates in Safe Boot, even with a new user. Am close to doing a complete reinstall. Any ideas greatfully received...

        • 1. Re: InDesign CS5.5 Crash on launch (OS X 10.6.8)
          John Hawkinson Level 5

          InDesign CS5.5 currently crashes on launch when launching from the dock or the app direct, throwing up a crash report (http://pastebin.com/8dNiiSWu).

          This crash is from opening a Flash file (SWF) inside the PMWelcomeScreen plugin. You can try moving Plug-Ins/PMPack/PMWelcomeScreen.InDesignPlugin out of the plugins folder, as a workaround only. You won't get the Welcome Screen, but that's perhaps a small price to pay. Not sure which flash file it is opening and failing on. Are you behind a firewall?

           

           

          If launching from a document, InDesign launches, throws up a crash report, but you can still work on the document. Can still print/pdf but on closing another crash report is thrown up.

          Sorry, this doesn't really make sense. If InDesign crashes, you cannot continue to work in it. Perhaps you are getting confused by previous crash reporter dialog windows that you have not dismissed or submitted so were still hanging around. Also, sometimes they take quite a while to pop up -- not always contemporaneous with the crash.