3 Replies Latest reply on Oct 17, 2011 4:50 AM by Ankit_Jain

    Can't update or uninstall Adobe Reader 9 on Windows 7

    cinci-hal

      I keep getting a message to update Adobe Reader, but when I try I get a message:

       

      'Adobe uninstall update failed could not open hkey-local-machine\software\microsoft\windows\current version\run\optionalcomponants\imail'

       

      I tried also uninstalling it through the control panel. Shows it uninstalling with a progress bar and then the same error message pops up and the progress bar goes in reverse till finally there is no uninstalling of the Adobe Reader.

       

      Is there some other way to uninstall and reinstall Abobe Reader? Are there instructions available somewhere to uninstall Adobe Reader manually which include the registry keys to unistall for Adobe Reader 9? I have seen step by step instructions for earlier versions, but I don't know if those would be the same for later versions like Adobe Reader 9.