9 Replies Latest reply on Oct 17, 2011 4:17 AM by srcrider83

    Flash 11 not working

    srcrider83
    srcrider83 Oct 15, 2011 10:08 PM

      I just installed flash 11.0.1.152 and all youtube videos are not working. Running Firefox 7.0.1, and Windows 7. All are 64bit. Videos just say a missing plugin needs to be installed and tries to get me to download flash 10.  Also I already tried uninstalling, redownloading and installing again.

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        • 1. Re: Flash 11 not working
          srcrider83 Level 1
          srcrider83 Oct 15, 2011 11:03 PM (in response to srcrider83)

          correction. I forgot I updated to firefox 8.0

          • 2. Re: Flash 11 not working
            johnmtracy
            johnmtracy Oct 16, 2011 7:03 AM (in response to srcrider83)

            I have the SAME problem - win 7 home premium, all patches current.  Youtube in 64 bit and also 32 bit   (IE  9.0.3 in 32 bit) - gives a message I need to install flash 10 or newer. I installed flash 11 64 bit

            INTERESTING!!  On the install there is an "option" to also install the latest CHROME.

            When I run Chrome - FLASH does work in youtube.

            It does NOT work in IE.

             

            Is this a "Marketing" scheme to force Chome - effected by ZGoogle-Youtube??

            VERY hard to believe this problem is "accidental" since QA procedures for a new release would certainly include testing the youtube interface.

             

            This really makes me want to NOT use Chrome.

             

            HOW COME there is no reply yet from Adobe!!

            Weekend gap maybe?

            • 3. Re: Flash 11 not working
              pwillener Level 8
              pwillener Oct 16, 2011 5:53 PM (in response to srcrider83)

              What files do you have in

              • C:\Windows\system32\Macromed\Flash ?
              • C:\Windows\syswow64\Macromed\Flash ?
              • 4. Re: Flash 11 not working
                srcrider83 Level 1
                srcrider83 Oct 16, 2011 6:02 PM (in response to pwillener)

                syswow64:

                flashplayertrust

                flashinstall.log

                NPSWF32.dll

                 

                system32:

                flashinstall.log

                flashutil64_11_0_1_plugin.exe

                NPSWF64_11_0_1.dll

                • 5. Re: Flash 11 not working
                  pwillener Level 8
                  pwillener Oct 16, 2011 6:37 PM (in response to srcrider83)

                  That looks correct.

                   

                  If you type about:plugins into the Firefox address bar, can you see Shockwave Flash, and is it enabled?

                  • 6. Re: Flash 11 not working
                    srcrider83 Level 1
                    srcrider83 Oct 16, 2011 6:43 PM (in response to pwillener)

                    Enabled plugins

                    Find more information about browser plugins at mozilla.org.

                    Find updates for installed plugins at mozilla.com/plugincheck.

                    Help for installing plugins is available from plugindoc.mozdev.org.

                    Shockwave for Director

                    File: np32dsw.dll
                    Version: 11.6.1.629
                    Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
                    application/x-directorShockwave Moviedir,dxr,dcr

                    Silverlight Plug-In

                    File: npctrl.dll
                    Version: 4.0.60831.0
                    4.0.60831.0
                    application/x-silverlightnpctrlscr
                    application/x-silverlight-2

                    QuickTime Plug-in 7.7

                    File: npqtplugin7.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    image/tiffTIFF imagetif,tiff
                    image/x-tiffTIFF imagetif,tiff
                    image/jp2JPEG2000 imagejp2
                    image/jpeg2000JPEG2000 imagejp2
                    image/jpeg2000-imageJPEG2000 imagejp2
                    image/x-jpeg2000-imageJPEG2000 imagejp2

                    QuickTime Plug-in 7.7

                    File: npqtplugin6.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    video/x-m4vVideo (protected)m4v
                    image/x-macpaintMacPaint imagepntg,pnt,mac
                    image/pictPICT imagepict,pic,pct
                    image/x-pictPICT imagepict,pic,pct
                    image/pngPNG imagepng
                    image/x-pngPNG imagepng
                    image/x-quicktimeQuickTime imageqtif,qti
                    image/x-sgiSGI imagesgi,rgb
                    image/x-targaTGA imagetarga,tga

                    QuickTime Plug-in 7.7

                    File: npqtplugin5.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    audio/3gpp3GPP media3gp,3gpp
                    video/3gpp23GPP2 media3g2,3gp2
                    audio/3gpp23GPP2 media3g2,3gp2
                    video/sd-videoSD videosdv
                    application/x-mpegAMC mediaamc
                    video/mp4MPEG-4 mediamp4
                    audio/mp4MPEG-4 mediamp4
                    audio/x-m4aAAC audiom4a
                    audio/x-m4pAAC audio (protected)m4p
                    audio/x-m4bAAC audio bookm4b

                    QuickTime Plug-in 7.7

                    File: npqtplugin4.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    video/mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa
                    audio/mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
                    audio/x-mpegMPEG audiompeg,mpg,m1s,m1a,mp2,mpm,mpa,m2a
                    video/3gpp3GPP media3gp,3gpp

                    QuickTime Plug-in 7.7

                    File: npqtplugin3.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    audio/x-gsmGSM audiogsm
                    audio/AMRAMR audioAMR
                    audio/aacAAC audioaac,adts
                    audio/x-aacAAC audioaac,adts
                    audio/x-cafCAF audiocaf
                    audio/ac3AC3 audioac3
                    audio/x-ac3AC3 audioac3
                    video/x-mpegMPEG mediampeg,mpg,m1s,m1v,m1a,m75,m15,mp2,mpm,mpv,mpa

                    QuickTime Plug-in 7.7

                    File: npqtplugin2.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    audio/aiffAIFF audioaiff,aif,aifc,cdda
                    audio/x-aiffAIFF audioaiff,aif,aifc,cdda
                    audio/basicuLaw/AU audioau,snd,ulw
                    audio/midMIDImid,midi,smf,kar
                    audio/x-midiMIDImid,midi,smf,kar
                    audio/midiMIDImid,midi,smf,kar
                    audio/vnd.qcelpQUALCOMM PureVoice audioqcp

                    QuickTime Plug-in 7.7

                    File: npqtplugin.dll
                    Version: 7.7.0.0
                    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
                    application/sdpSDP stream descriptorsdp
                    application/x-sdpSDP stream descriptorsdp
                    application/x-rtspRTSP stream descriptorrtsp,rts
                    video/quicktimeQuickTime Moviemov,qt,mqv
                    video/flcAutoDesk Animator (FLC)flc,fli,cel
                    audio/x-wavWAVE audiowav,bwf
                    audio/wavWAVE audiowav,bwf

                    iTunes Application Detector

                    File: npitunes.dll
                    Version: 1.0.1.1
                    iTunes Detector Plug-in
                    application/itunes-pluginThis plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

                    Adobe Acrobat

                    File: nppdf32.dll
                    Version: 9.4.5.236
                    Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
                    application/pdfAcrobat Portable Document Formatpdf
                    application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
                    application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
                    application/vnd.fdfAcrobat Forms Data Formatfdf
                    application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
                    application/vnd.adobe.xdp+xml Acrobat XML Data Packagexdp
                    application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

                    DivX Web Player

                    File: npdivx32.dll
                    Version: 2.1.2.265
                    DivX Web Player version 2.1.2.265
                    video/divxDivX Video Filesdivx,div

                    DivX VOD Helper Plug-in

                    File: npovshelper.dll
                    Version: 1.0.0.403
                    DivX VOD Helper Plug-in
                    application/x-divxovshelper

                    Java Deployment Toolkit 6.0.240.7

                    File: npdeployJava1.dll
                    Version: 6.0.240.7
                    NPRuntime Script Plug-in Library for Java(TM) Deploy
                    application/java-deployment-toolkit

                    Java(TM) Platform SE 6 U24

                    File: npjp2.dll
                    Version: 6.0.240.7
                    Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
                    application/x-java-appletJava Applet
                    application/x-java-beanJavaBeans
                    application/x-java-vm

                    application/x-java-applet;version=1.1.1

                    application/x-java-bean;version=1.1.1

                    application/x-java-applet;version=1.1

                    application/x-java-bean;version=1.1

                    application/x-java-applet;version=1.2

                    application/x-java-bean;version=1.2

                    application/x-java-applet;version=1.1.3

                    application/x-java-bean;version=1.1.3

                    application/x-java-applet;version=1.1.2

                    application/x-java-bean;version=1.1.2

                    application/x-java-applet;version=1.3

                    application/x-java-bean;version=1.3

                    application/x-java-applet;version=1.2.2

                    application/x-java-bean;version=1.2.2

                    application/x-java-applet;version=1.2.1

                    application/x-java-bean;version=1.2.1

                    application/x-java-applet;version=1.3.1

                    application/x-java-bean;version=1.3.1

                    application/x-java-applet;version=1.4

                    application/x-java-bean;version=1.4

                    application/x-java-applet;version=1.4.1

                    application/x-java-bean;version=1.4.1

                    application/x-java-applet;version=1.4.2

                    application/x-java-bean;version=1.4.2

                    application/x-java-applet;version=1.5

                    application/x-java-bean;version=1.5

                    application/x-java-applet;version=1.6

                    application/x-java-bean;version=1.6

                    application/x-java-applet;jpi-version=1.6.0_24

                    application/x-java-bean;jpi-version=1.6.0_24

                    Windows Live™ Photo Gallery

                    File: NPWLPG.dll
                    Version: 15.4.3508.1109
                    NPWLPG
                    application/x-wlpg3-detectWindows Live™ Photo Gallerywlpg
                    application/x-wlpg-detectWindows Live™ Photo Gallerywlpg

                    Java Deployment Toolkit 6.0.220.4

                    File: npdeployJava1.dll
                    Version: 6.0.220.4
                    NPRuntime Script Plug-in Library for Java(TM) Deploy
                    application/java-deployment-toolkit

                    Media Go Detector

                    File: npmediago.dll
                    Version: 1.0.0.1
                    1.5
                    application/mediago-plugin

                    RealPlayer Version Plugin

                    File: nprpjplug.dll
                    Version: 6.0.12.448
                    6.0.12.448
                    application/vnd.rn-realplayer-javascriptRealPlayer Version Pluginrpj

                    RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

                    File: nppl3260.dll
                    Version: 6.0.12.450
                    RealPlayer(tm) LiveConnect-Enabled Plug-In
                    audio/x-pn-realaudio-pluginRealPlayer(tm) as Plug-inrpm

                    DivX Player Netscape Plugin

                    File: npDivxPlayerPlugin.dll
                    Version: 6.1.0.0
                    npdivxplayerplugin
                    application/divxplayer-pluginnpdivxplayerpluginscr
                    • 7. Re: Flash 11 not working
                      pwillener Level 8
                      pwillener Oct 16, 2011 8:48 PM (in response to srcrider83)

                      I don't see Shockwave Flash anywhere in your list.  However, I see two RealPlayer plugins.  I remember reading somewhere that the Flash Player plugin conflicts with the RealPlayer plugin.

                       

                      I don't know what kind of conflict there is, but if I were in your situation I would try the following

                       

                      Is the Shockwave Flash plugin now visible, and does Flash Player work?

                      • 8. Re: Flash 11 not working
                        srcrider83 Level 1
                        srcrider83 Oct 16, 2011 9:27 PM (in response to pwillener)

                        nope. uninstalled flash and realplayer. reinstalled, no plugins visible for flash. still isnt working.

                        • 9. Re: Flash 11 not working
                          srcrider83 Level 1
                          srcrider83 Oct 17, 2011 4:17 AM (in response to srcrider83)

                          Well I went a little crazy and dumped windows and did a fresh os install. Got everything downloaded and updated and flash 11 now works. Dunno what I had that was conflicting but everything looks good now.