2 Replies Latest reply on Oct 18, 2011 4:20 PM by Ewokdude

    ADE error: "Document is licensed for a different user account"

    Ewokdude

      My ADE worked great for months. All of a sudden it will not let me add books to it's library. When I try to add a book (Epub w/DRM) it tells me "Document is licensed for a different user account." What changed? What is my problem?

        • 1. Re: ADE error: "Document is licensed for a different user account"
          Frustrated in AZ Level 4

          You're going to have to answer the question yourself, unfortunately.  I can

          explain what the message means, but I can't do the detective work to see

          what happened in the past.

           

          This message is generated when the information attached to the

          document/ebook shows that "User A" downloaded it to his/her copy of Digital

          Editions is different from what's in place at this time.  There are a number

          of things that could have happened, but right now, "User B" is trying to

          download that document/ebook.

           

          There's no easy fix - especially if the document/ebook is DRM-protected, as

          many of the ones we buy are.  Once you find out who did what, then you could

          contact the source and see if they'll work with you to get another copy

          downloaded to your copy of Digital Editions.

           

          ===========

          • 2. Re: ADE error: "Document is licensed for a different user account"
            Ewokdude Level 1

            What user account is it referring to? It doesn't matter whether it is an epub form Amazon or Barnes and Nobel, or anyone else. I get the same message. Is it my ADE account? I uninstalled it and reinstalled it and re-authorized it to no avail.