26 Replies Latest reply on Nov 17, 2017 4:46 PM by mikel40968816

    Adobe Reader X (free) -- "Do you want to save changes" prompt

    prdfy Level 1

      Why is this prompt always coming up when I close a PDF document?

       

      "Do you want to Save Changes to  X   Before closing?"

       

      I am using the free Adobe Reader X 10.1.1.  I can't make any changes to the file since it's the free version, so why is it asking me to save changes?  Even if I just open the file and just close it right away without doing anything else the prompt comes up.

        • 1. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
          screenNameHere99 Level 1

          I've the same problem on Reader X 10.1.2.

           

          Every time I open a file just to look at the first page, when I close it it prompts "Do you want to save changes?".

           

          Very, very annoying.  It really slows down working with PDF files to have answer that every time.

           

          I'm going to look for another PDF reader that's less annoying.

          • 2. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
            screenNameHere99 Level 1

            Update: The old 9.5.0 version of Reader doesn't have this problem. 

             

            I uninstalled Reader X and installed 9.5.0; that fixed it.

             

            Get the old version while you still have the chance:  http://get.adobe.com/reader/otherversions/

             

            --Dave

            • 3. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
              Nikhil.Gupta Adobe Employee

              Hi,

               

               

              This problem might be specific to particular PDF's due to some specific features that are enabled for Reader to make changes.

              Will it be possible for you to share the PDF with which you are having this issues?

              • 4. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                Nikhil.Gupta Adobe Employee

                Hi,

                 

                 

                This problem might be specific to particular PDF's due to some specific features that are enabled for Reader to make changes.

                Will it be possible for you to share the PDF with which you are having this issues?

                • 5. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                  screenNameHere99 Level 1

                  I think pretty much any PDF created by CutePDFWriter did that (as well as others not created that way, but CutePDF seemed to do it reliably).

                   

                  To verify that I'd have to un-install 9.5.0 and re-install Reader X, which I'd rather not do (9.5.0 is better in other ways too - the integration with Chrome is nicer because the "print" and "save as" buttons always appear; they hardly ever appeared in Reader X when opening a PDF from Chrome).

                   

                  You can get CutePDFWriter here: http://www.cutepdf.com/products/cutepdf/writer.asp

                   

                  Let me know if you can't reproduce the problem (just post here) and I'll un-install/re-install, verify a file with the problem, and post it.

                   

                  For now I'm very happy with Reader 9.5.0; it's perfect.

                  • 6. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                    maken21 Level 1

                    I have same problem with PDF documents generated by my scrit. This pdf document is correctly opened and displayed and closed in all pdf readers but only in adobe acrobat it prompts to save documnet before closing.

                     

                    Can you review my document? It is attached here for checking: http://qutest.a78.org/testpdf_hello.pdf

                    • 7. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                      Test Screen Name Most Valuable Participant

                      The problem with the PDF is that it is faulty: it does not follow the rules of PDF. (I could detail how, but that probably isn't interesting). It was either made faulty or damaged after creation.

                       

                      Now, what happens is this: software which tries to open PDFs recognises the fault, and rebuilds the file. This can be very slow on a big file, but on a tiny file, you may not notice. Not all software will repair the file, so it is important not to distribute such files; you can think of Adobe Reader's message as a useful early warning.


                      All versions of Acrobat complain of the file, but older versions of Reader can't save edits so the issue does not arise. Current versions of Reader can save edits, so they do give the message even if it wasn't you that changed the file, but the repair.

                      1 person found this helpful
                      • 8. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                        maken21 Level 1

                        Thank you for your answer, it would be very helpful for me if you could write me details about that pdf what is incorrect there and how could I check test pdf rules by myself if it is possible.

                        Pdf was created by my custom script.

                        • 9. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                          Test Screen Name Most Valuable Participant

                          I thought that was made by CutePDF... if it's your own, here is some technical info

                           

                          Errors needing repair are usually one of these:

                          - bad startxref address

                          - bad address in xref

                          - bad stream length

                          - malformed trailer

                          - malformed xref

                           

                          In this case the problem is a malformed xref, the entries are not 20 bytes apart. You have to follow the weird rules very closely here.

                          • 10. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                            nirbhayk56733085 Level 1

                            In adobe reader 11 this happened with me same.  Solution is go in edit>preference>general>warning box check it "says do not show edit warning". It will solve the issue.

                            2 people found this helpful
                            • 11. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                              markb4136142 Level 1

                              I created some code in APL to create PDFs years ago using version 1.1 specs, the only ones I could find at the time. I have the same issue, but I am not sure how to adjust my code. When I edit my PDF in a text editor, it is completely viewable in standard ASCII characters. When I let Adobe XI save it, then the file when viewed in a text editor looks a lot like compiled code. I'd be happy to upload a copy of my file to see if an XREF is off or something but I don't see a way to add a file. Alternatively, are there any updated specs I can use to reconstruct my code? Thanks.

                              • 12. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                Test Screen Name Most Valuable Participant

                                The specs are much longer now but the basics are the same and the xref etc hasn't changed. How do you check the byte addresses? To share you need to put it in your own site or a file sharing site.

                                • 13. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                  markb4136142 Level 1

                                  Here is a link to the PDF sample.pdf - Google Drive

                                  Here is a link to a text version of the file sample.txt - Google Drive

                                   

                                  They are identical except for file extension, just to make life easier.

                                  • 14. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                    Test Screen Name Most Valuable Participant

                                    Be sure you have a suitable hex editor or editor that shows byte offsets for checking. I found two errors from my list in reply#9, there may be more: startxref is wrong; xref entries not at 20 byte intervals.

                                     

                                    Your reference to being a valid text files sounds alarm bells... Since PDF 1.1 the empahasis has become more clear: PDF files are NOT TEXT and trying to treat them as text (e.g. edit in text editor) is certain to mess them up. For example to cause line endings to change between one and two bytes. Treat as as a binary file, just as much as if it were a JPEG.

                                    • 15. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                      fpmorrison Level 1

                                      This very annoying "Do you wish to save changes" message when I haven't made any started happening to me in early April 2017 using Adobe Acrobat Reader DC version 2015.023.20070, probably around the 4th or 5th day of the month.

                                       

                                      I see that it has been four years since it was first reported, which is not very encouraging.

                                      • 16. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                        Test Screen Name Most Valuable Participant

                                        My money would be on the creator of the files as having changed something on that date. No bug or fault has been identified in Reader.

                                        • 17. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                          fpmorrison Level 1

                                          That would make sense if it was happening on only one or two .pdf files.

                                           

                                          However, in my situation, it happens for every .pdf file I open and then try to close, so it has nothing at all to do with the contents of any specific PDF file and everything to do with a bug in Adobe's software.

                                          • 18. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                            Test Screen Name Most Valuable Participant

                                            You're the first to mention this, which is surprising, but anything's possible. So this happens with old files too? Can you share a particular (non-sensitive) one? Not in the forum, but on a file sharing site?

                                            • 19. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                              fpmorrison Level 1

                                              Here's what I did to solve the problem on my Windows 10 64-bit laptop:

                                              1. Use Control Panel to find and uninstall Adobe Reader DC

                                              2. Visit Adobe Acrobat Reader DC Install for all versions  to grab the installer (minus all the slop they try to trick you into installing along with Adobe Reader DC).

                                              3. Run the installer.

                                              4. Reboot (yes, I know, it does not say you should reboot, but I always do any way because it never does any harm)

                                               

                                              Problem solved.

                                               

                                              Files can be opened and closed without the annoying do you wish to save changes nagging.

                                              • 20. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                Brinybay Level 1

                                                nirbhayk56733085 said Sep 3, 2016 10:36 AM (in response to prdfy)

                                                "In adobe reader 11 this happened with me same.  Solution is go in edit>preference>general>warning box check it "says do not show edit warning". It will solve the issue."

                                                 

                                                I just did that.  I'm using version 17.012.20095.42964.  Time will tell if it was suffice, I don't have the time or patience to individually check all my various pdf files. 

                                                • 21. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                  robm1248 Level 1

                                                  I did the re-installation, but interestingly, I could not install as I kept getting the message that a newer version was already installed.  So, I rebooted, and then the installation worked.  I can close a document without getting the save changes prompt on a document save as PDF by MS Word.  However, I have other PDF documents that are apparently corrupt as mentioned earlier.  If I go ahead and save the document, it corrects the problem.  This would be much more clear if the Adobe Reader would pop a message stating that the document was corrupt, saying how, and ask you to fix it, rather that just setting the flag that the document has had changes.

                                                  • 22. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                    Test Screen Name Most Valuable Participant

                                                    Actually, it does. It flashes up a message saying "The document has errors and is being repaired" or some such. Always have. But while it used to take a few seconds, on modern computers the whole process is so quick the message is gone before anyone sees it...

                                                    • 23. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                      robm1248 Level 1

                                                      Then there is still a problem ... the message needs to pause for a confirmation.  A message that cannot be seen is not a real solution.

                                                      • 24. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                        mihailf90895727 Level 1

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                                                        1 person found this helpful
                                                        • 25. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                          JimBurd Level 1

                                                          I had the same problem.  I solved it by doing a complete uninstall of Adobe Acrobat Reader.  I then went and deleted every single folder on my system (Windows 7) that had the "Acrobat" in the folder name.  I then went in and cleaned out the Registry, deleting all references to Acrobat.  I then downloaded and installed the latest version (AcroRdrDC1701220093_en_US.exe).  At that point, everything was working just fine.  I didn't do any reboots. 

                                                           

                                                          I can now open all of the same PDFs that were causing a prompt to save changes. 

                                                           

                                                          In my mind, this makes it very clear that there is a bug of some sort that Adobe should be looking at.

                                                          • 26. Re: Adobe Reader X (free) -- "Do you want to save changes" prompt
                                                            mikel40968816 Level 1

                                                            I just upgraded to version 2018.009.20044 and had this problem for the first time ever.  A new PDF that I downloaded from a creditor would open with Reader but would ask to save whenever I went to close it.  If I opened a document that I had previously opened in the previous release of Reader, I could close Reader, and hence the document, with no prompt.

                                                             

                                                            As I read through this thread, I got to thinking...  What if I choose to Save this new file when it asks.  I saved it, even to the same name as it previously had.  The next time I opened the file and closed it, no Save prompt.  So try saving, reopening and closing again and see if that fixes your problem.

                                                             

                                                            I actually had this happen with two documents I downloaded from the same creditor and the same fix worked for both.